1 Job in Longwood, FL
ShotVet is Hiring a Call Center Representative Near Longwood, FL
The Ideal Candidate:
Talk Desk experience, multi-tasker, customer service.
Willing to help pet parents find locations and guide them in package selections.
Excellent listening skills and problem solving skills.
Understand and are passionate about making sure EVERY pet is offered the VERY BEST care! Incredible customer service with a smile! Able to handle multiple chats and phone calls.
Open to working most weekends.
Excellent opportunities for advancement.
Must love DOGS & CATS and understand the importance of nicely convincing their Pet Parents to properly care for their furbabies!
Responsibilities:Customer Support:
Handle inbound calls and/or chats provide excellent customer service to pet owners, responding to their inquiries, concerns, and requests in a timely and professional manner.
Pet Service Assistance:
Assist customers with a wide range of pet-related services, including scheduling appointments with veterinarians.
Product and Service Information:
Provide accurate information about our company's products, services, and pet care recommendations, helping customers make informed decisions.
Problem Resolution:
Identify and resolve customer issues, complaints, and disputes effectively and efficiently, striving to ensure customer satisfaction.
Order Processing:
Assist customers with placing orders for medication, and other pet-related vaccines, ensuring accurate entry of information into the system.
Documentation:
Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our customer relationship management (CRM) software.
Knowledge Development:
Stay up to date with the latest pet care trends, products, and services, and continuously expand your knowledge to provide exceptional support to pet owners.
Cross-functional Collaboration:
Collaborate with other departments, such as shipping, billing, and marketing, to address customer needs and resolve issues effectively.
Upselling and Promotions:
Identify opportunities to upsell products and services, as well as promote special offers or promotions to customers, maximizing revenue potential.
Feedback and Improvement:
Provide feedback on customer trends, issues, and suggestions for process improvements, contributing to the ongoing enhancement of our pet services.
Join our amazing family of pet lovers as we provide excellent customer care to pets across the country.
Work in our beautiful national headquarters building in Longwood, FL.
We have bonus potential, lots of room for advancement, and a fun vibe.
Job Types:
Full-time, Part-time
Benefits:401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Schedule:
Weekend availability Supplemental pay types:
Bonus pay Ability to commute/relocate:
Longwood, FL 32779:
Reliably commute or planning to relocate before starting work (Required)
Experience:Veterinary
Call center
Customer service
Experience:1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Job Summary
Part Time
$43k-55k (estimate)
05/31/2024
06/28/2024
shotvet.com
Longwood, FL
<25
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The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Problem Solving, Customer Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Step 3: View the best colleges and universities for Call Center Representative.
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