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Forklifts Group is Hiring a General Manager Near Long Island, NY
General Manager
Location: Long Island, NY, 11779
Location: Long Island, NY, 11779
JOB SUMMARY
The General Manager serves as a member of the company’s leadership team. This role oversees all branch operations including parts and service. Ensures the branch product support operations and parts operations are delivered to meet or exceed customers’ expectations. Directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting corporate initiatives.
The General Manager serves as a member of the company’s leadership team. This role oversees all branch operations including parts and service. Ensures the branch product support operations and parts operations are delivered to meet or exceed customers’ expectations. Directs an efficient and profitable operation through productive staffing, customer retention and growth, cost controls, achievement of objectives, and supporting corporate initiatives.
SKILLS:
Management
Team Building
Customer Service
Cost Control
Inventory Management
Reporting and Analysis
Process Improvement
Communication
Management
Team Building
Customer Service
Cost Control
Inventory Management
Reporting and Analysis
Process Improvement
Communication
ESSENTIAL FUNCTIONS
- Monitors and controls the performance of the branch service and parts departments using appropriate reporting and tracking systems.
- Establishes and maintains good working relationships with customers to encourage new and continued business.
- Promotes and follows through on corporate safety initiatives; drives safety performance to corporate goal of zero accidents and injuries.
- Maintains proper staffing levels for the total branch as dictated by business levels.
- Fosters team building while maintaining a positive, respectful, and enjoyable work environment.
- Achieves branch operational and financial benchmarks quarterly.
- Maintains proper levels of parts inventory, year over year sales growth, gross profit margin, and total branch profitability.
- Promotes and encourages outstanding customer service communication for the entire department, both internally and externally.
- Controls operational costs by analyzing budgetary performance and implementing new cost cutting measures.
- Works with equipment vendors to retrieve parts efficiently.
- Provides support to the local sales team by fostering a good relationship with the sales manager, communicating sales and parts issues, and working towards growing the total branch performance.
- Develops and maintains process documentation, including training and developing the technical and analytical skills of less experienced team members.
- Partners with other team members and managers to identify and implement business improvements to achieve ongoing operational efficiencies.
- Utilizes internal software program to generate analytical reports; ensures report accuracies and provides summaries for members of the operational department.
POSITION QUALIFICATIONS
EDUCATION
- Bachelor’s degree in business or related field preferred.
EXPERIENCE
- At least five years of progressive experience in management, developing teams, and leading people.
ADDITIONAL REQUIREMENTS
- Proficiency in Microsoft Office Suite
- Ability to work independently and to effectively prioritize demands and execute tasks
- Keen attention to detail
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner
- Strong organizational skills
B&B Forklift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud employers of Veterans, helping them to navigate the transitions of life and reach their fullest potential.
Job Summary
JOB TYPE
Full Time
SALARY
$75k-116k (estimate)
POST DATE
04/24/2024
EXPIRATION DATE
05/28/2024
WEBSITE
forkliftsinc.com
HEADQUARTERS
Williamsport, PA
SIZE
50 - 100
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