Purpose

The Dispatcher is responsible for coordination of communications and information operating a variety of communication equipment including two-way radios, pagers, cell phones, and personal computers in order to receive, prioritize, schedule and dispatch emergency and non-emergency calls for service.

This position also coordinates internal and external agencies, vendors, and equipment for field crews.

Accountabilities

• Respond to phone calls from multiple departments as well as customers
• Generate and dispatch work orders for emergency work as well as non-emergency work.
• Coordinate communications and information with the field crews, mobile units and other personnel and departments
• Respond to Field calls and take corrective actions.
• Plan, prioritize and schedule daily work activities of the appropriate field personnel.
• Ensure notifications for off-hour repairs.
• Monitor the dispatched personnel for completion of tasks, emergencies and availability.
• Preparing, maintaining records, logs, reports and forms.
• The ability to work in multiple computer applications and billing systems.
• Be willing to work overtime, Saturday, Sunday, holidays, and any shifts as may be established, perform on-call duties.
• This role is on a rotating schedule which covers a 24 / 7 operation

Education and Experience

• High School Diploma or GED required. Associates Degree preferred.
• Two years’ experience in dispatching / call center environment and / or demonstrated experience with managing multi-task assignments in a customer service environment required.

Utility experience a plus.

• Experience with Gas, Water, or Electric operations / distribution systems preferred, not required
• Proficiency with Microsoft Office (Word & Excel) & Outlook required.
• Excellent written and oral communication skills for conveying information required.
• Record keeping skills with preparing, maintaining records, logs and generating Excel reports.
• Strong interpersonal skills in communications with coworkers, supervisors and all levels of staff.
• Ability to follow directions and apply safety procedures.
• Maintain calm and efficient demeanor in tense and emergency situations required.
• Ability to perform multiple tasks simultaneously and meet deadlines required.
• Pass Pre-employment DOT testing required.
• Valid driver’s license required.

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.

Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.

And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our Think Global, Act Local business model.

What we offer Company funded Pension program 401k with Company match Full insurance benefits (health / dental / vision / life) Collaborative environment with a genuine flexible working policy Share purchase / match plan Defined Contribution savings plan Top Talent Program Volunteer paid days off Employee Assistance Program Achievement fund

Last updated : 2024-06-08