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General Manager
$66k-102k (estimate)
Full Time | Accommodations
6 Days Ago
Janko Hospitality is Hiring a General Manager Near Lockport, IL
PURPOSE AND PERFORMANCE GOALSOverall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Supervisory ResponsibilitiesDirect supervisory responsibilities for Asst. General Manager, F & B Director (Chef & B), Director of Sales and Marketing, Chief Engineer and Executive Housekeeper.
QualificationsKnowledgeMust have advanced knowledge in the following areas:
Education And/Or ExperiencePost high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance. Previous experience as General Manager at a similar size and type of hotel, previous experience as department head at same facility.
Mathematical SkillsAbility to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to use appropriate judgments as it pertains to supervisory duties.
CERTIFICATES, LICENSES, REGISTRATIONS BASSET – Beverage Alcohol Seller and Server certificate
PHYSICAL DEMANDSPractice written safety standards and rules at all times. Lifting, pushing, pulling, bending/kneeling and carrying - must be able to accomplish any task required of employees within assigned departments.
HOURSDue to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
Essential Duties And ResponsibilitiesExecutive Committee
Lead the executive committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Regularly review all major expenses to assure that monies are wisely spent.
Staff Relations
Develop a high level of teamwork and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings. Participate in employee orientation sessions.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individuals and outline improvement action, including taking corrective or disciplinary measures. Review any disciplinary measures resulting in termination, and conduct exit interviews for key departures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, and catering areas. Assure that written lists are developed of corrective actions required for implementation by housekeeping and engineering departments.
Guest Service
Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Make periodic physical inspections of entire facility.
Marketing Plan
Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Credit
Maintain credit policies at front office, sales and catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approve bad debt adjustments.
Front Office Management
Regular review of front office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Supervisory ResponsibilitiesDirect supervisory responsibilities for Asst. General Manager, F & B Director (Chef & B), Director of Sales and Marketing, Chief Engineer and Executive Housekeeper.
QualificationsKnowledgeMust have advanced knowledge in the following areas:
- Food and beverage operation, catering.
- Yield management.
- Sales and marketing for rooms, food and beverage catering.
- Hotel maintenance and repair.
- Hotel housekeeping and general cleaning.
- Personnel management.
- Hotel accounting principles.
- Front office procedures.
- Hotel safety and security.
- Plan financial strategies, and solicit potential business.
- Delegate responsibilities to others.
- Direct others at various professional levels.
- Identify and solve problems.
- Prioritize and coordinate multiple projects at one time.
- Evaluate and resolve complex situations.
- Lead the staff of the hotel utilizing a management style of a participative team approach.
- Inspect rooms, all public areas and exterior of facility.
- Creation of Unique Experiences
- Entrepreneurial
- Smart
- Sophisticated
- Sense of Humor
- Outgoing
- Edgy
- Social
- Dynamic
Education And/Or ExperiencePost high-school coursework in hotel administration/hospitality industry acquired through accredited college or business school, seminar and workshop attendance. Previous experience as General Manager at a similar size and type of hotel, previous experience as department head at same facility.
Mathematical SkillsAbility to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must be able to use appropriate judgments as it pertains to supervisory duties.
CERTIFICATES, LICENSES, REGISTRATIONS BASSET – Beverage Alcohol Seller and Server certificate
PHYSICAL DEMANDSPractice written safety standards and rules at all times. Lifting, pushing, pulling, bending/kneeling and carrying - must be able to accomplish any task required of employees within assigned departments.
HOURSDue to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
Essential Duties And ResponsibilitiesExecutive Committee
Lead the executive committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
Development of annual operating budget which will serve as an operating plan and define required levels of achievement. Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business. Regularly review all major expenses to assure that monies are wisely spent.
Staff Relations
Develop a high level of teamwork and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale. Communicate, counsel and assist in staff development. Be visible and available to all hourly personnel in accordance with the Company's open door policy. Attend monthly department employee meetings. Participate in employee orientation sessions.
Staff Evaluation
Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individuals and outline improvement action, including taking corrective or disciplinary measures. Review any disciplinary measures resulting in termination, and conduct exit interviews for key departures.
Staff Hiring
Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
Cost Controls
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
Future Business
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas. Assure recommendation and implementation of price increases on a timely basis.
Inspection
Regular personal inspection of guest rooms, public areas, back of house, and catering areas. Assure that written lists are developed of corrective actions required for implementation by housekeeping and engineering departments.
Guest Service
Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program. Make periodic physical inspections of entire facility.
Marketing Plan
Development of annual sales and marketing plan. Monitor implementation of marketing plan action steps.
Sales Management
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Credit
Maintain credit policies at front office, sales and catering. Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approve bad debt adjustments.
Front Office Management
Regular review of front office results in order to maximize room revenue. Identify problem areas and initiate solutions.
Community Relations
Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$66k-102k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
06/29/2024
WEBSITE
jankohotels.com
HEADQUARTERS
DOWNERS GROVE, IL
SIZE
<25
FOUNDED
1999
CEO
ED CROOM
REVENUE
<$5M
INDUSTRY
Accommodations
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The job skills required for General Manager include Leadership, Guest Service, Communicates Effectively, Pricing, Communication Skills, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Manager. Select any job title you are interested in and start to search job requirements.
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