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Primary Duties and Responsibilities
·(30%) Primary touch point with all Tell Manufacturing clients by telephone, e-mail, or in person to provide information about products, to take or enter orders, cancel orders, or obtain details of customer complaints.Develops strong business relationships with customers to provide a value beyond the customer’s expectations.
·(25%) Submits orders by referring to price lists and product literature.Provides quotes/estimates for customers based on blueprints and other documentation.Convey product features and benefits; provides sale terms and delivery schedule.Supporting Sales team to close out the deals.
·(10%) Provides technical support, i.e., how to install door closers, locks, panic devices, and to re-key a lock or remove a cylinder.
·(10%) Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. Resolve customer issues and refer unresolved customer grievances to designated departments for further investigation.
·(5%) Researches special product orders for outside sales staff and representatives and works with procurement staff to source and price the product.
·(5%) Keeps records of customer interactions or transactions, recording details of inquiries, problems, or comments, as well as actions taken.Tracks orders in the system to ensure timely delivery.
·(5%) Prepare RMAs (Return Material Authorizations) after comparing disputed merchandise or shipping issues with original order and invoice.
·(5%) Maintains professional and technical knowledge by attending workshops, reviewing professional publications, and establishing personal networks.
·(5%) Writes, edits, and supports the development of new sales materials, and customer communication where needed.
·Performs other duties and/or projects as assigned by Manager.
Education and Experience Profile
High School Diploma, GED certificate, or Associates degree or two years of equivalent experience
Required Skills
·Two (2) to five (5) years of sales/customer service experience is required.
·Must have expert level written and verbal communication skills.
·Have a strong reasoning and organizational skills and the ability to prioritize tasks.
·Proficiency in MS Office.
·Ability to work independently, as well as, work well with all levels of staff and outside customers, strong decision making ability and attention to detail.
Work Environment:
Working conditions are normal for an office environment.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
ASSA ABLOY is an Equal Employment Opportunity/Affirmative Action employer.
Full Time
$44k-57k (estimate)
03/28/2024
03/26/2025
The job skills required for Account Representative (CSR) I include Outside Sales, Verbal Communication, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Representative (CSR) I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Representative (CSR) I. Select any job title you are interested in and start to search job requirements.
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Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
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Career tips from people on Account Representative jobs
Account representatives take calls, field questions, and ensure any and all concerns a client might have are addressed by the sales and creative teams.
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A typical Account Representative earns the following wages (national and state).
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