1 Job in Lithonia, GA
Strategic Education, Inc. is Hiring a Student Services Coach Near Lithonia, GA
**shifts include hours Monday thru Friday 9am to 6pm and 11am to 8pm, plus rotating Saturday's, typically from 9am to 1pm (occasionally until 3pm)**
- Support students through their academic careers.
- Proactively advise groups of assigned students by phone, email, and text.
- Address and resolve student problems through research, collaboration, and follow up.
- Act as a point of contact to handle student account inquiries and follow up with all received emails and voicemails within one business day.
- Document all student interaction through University applications.
- Help students create academic plans.
- Assist students electing to use financial aid with the appropriate application process and conduct on-going follow-up with students and/or Corporate’s Student Financial Services to resolve issues.
- Ensure accuracy and completeness of student payment plans, to include monitoring student accounts and communicating with students to resolve outstanding balances.
- Ensure that the finalization of student registrations are in accordance with established University policy.
- Monitor and outreach to students based on attendance, intervene with early at risk students, and assist students through the satisfactory academic progress process.
- Implement activities to manage quarterly collection and bad debt expenses.
- Monitor policy compliance in accordance with Strayer University, state, and federal rules and regulations.
- Inform students of tutoring and other University resources.
- Other responsibilities as assigned
- Bachelor’s degree from an accredited institution required
- At least 3 years’ experience in an educational setting providing direct service to students or 3 years’ experience in a customer service-focused environment.
- Adult education college or university experience preferred.
- Driven and committed to excellence
- Understand and uphold the University mission and goals
- Highly curious, creative, and open minded
- Exceptional student service skills
- Embrace and drive change
- Create a positive and informative environment for students and peers
- Pursue self-development and learning
- Excellent verbal and written communication skills
- Passionate about student success
- Strong problem-solving, organizational, and time management skills
- Commitment to working in collaborative environment
- Full computer proficiency in all Microsoft products
- Able to easily navigate other software programs and forms of technology as needed
- Data entry and phone skills
- Commitment to ethics and compliance with University policies and applicable laws and regulations
- Detail oriented and practices active listening
- Public speaking
- Demonstrated knowledge of accounting, collections, and financial aid processes.
- Excellent time management skills
- Must be able to travel 20% of time.
- Must be able to lift 25lbs.
- Must be able to work evenings and weekends
- Travel via plane, car, and metro may be required to perform this job.
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations
- Strong mental acuity.
- SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
Job Summary
Full Time
Colleges & Universities
$44k-58k (estimate)
05/23/2024
06/20/2024
strategiceducation.com
HERNDON, VA
3,000 - 7,500
1892
Public
KARL MCDONNELL
$1B - $3B
Colleges & Universities
Related Companies
About Strategic Education, Inc.
Strayer Education is a Virginia-based educational management organization that improves college affordability, engagement, and workforce readiness for students.
The job skills required for Student Services Coach include Customer Service, Written Communication, Accounting, Problem Solving, Collaboration, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Student Services Coach. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student Services Coach. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Student Services Coach positions, which can be used as a reference in future career path planning. As a Student Services Coach, it can be promoted into senior positions as an Assistant Student Activities Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student Services Coach. You can explore the career advancement for a Student Services Coach below and select your interested title to get hiring information.
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