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This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.
·Anticipates and responds to guests in a friendly and positive manner
·Responsible for providing the highest level of service
·Process check-ins and check-outs, verify billing, create reservations, and process special requests
·Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
·Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
·Understands and follows the company guest service recovery program
·Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
·Monitors room availability, follows restrictions, and all booking policies and procedures
·Drives sales and maximizes revenue by up-selling rooms and amenities
·Follows company procedures when handling cash and processing financial transactions
·Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
·Produces required volume of work by planning, organizing and prioritizing work duties
·Adheres to company general work rules, department procedures and company policies
·Attends all required department and hotel meetings
·Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
·Follows all company procedures for guest/associate incidents
·Knowledgeable of hotel emergency procedures
Education: High school diploma or GED required
Experience/Knowledge/Skills/Abilities:
This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.
To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.
This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.
CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.
Full Time
Accommodations
$28k-38k (estimate)
04/03/2024
06/29/2024
csmcorp.net
MESA, AZ
200 - 500
1976
Private
MACY DUNCUN
$50M - $200M
Accommodations
CSM is a real estate firm that acquires, develops and renovates commercial, lodging and residential real estates.
The job skills required for Front Desk Agent PM include Guest Service, Cash Handling, Billing, Planning, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent PM. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent PM. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent PM positions, which can be used as a reference in future career path planning. As a Front Desk Agent PM, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent PM. You can explore the career advancement for a Front Desk Agent PM below and select your interested title to get hiring information.