As the Workers’ Compensation Analyst, you will be responsible for the investigation, evaluation, disposition, and administration of workers' compensation medical and indemnity claims. Work with the Third Party Administrator (TPA)/Carrier on the management of claims within assigned states; initiate and ensure continual communication with the injured associate, leadership, and medical providers (with a focus on timely and meaningful exchanges of information); coordinate and monitor return to work efforts to ensure compliance with work restrictions and alternate duty assignments; monitor reserves; and successfully take claims to final resolution. To excel in this role, you must have strong interpersonal and conflict-management skills. Exercise proper judgment and decision making to analyze exposure and determine proper course of action needed to resolve claims. Explain workers' compensation benefits and procedures to affected associates and Service Center leadership. Interact extensively with various parties involved in the claim handling process. Utilize critical thinking and solid judgment to solve problems, make decisions, and resolve complex issues inherent in handling losses, as well as plan and organize activities throughout the claim handling process. Document and communicate all claim activities timely, effectively, and in a manner that supports the appropriate outcome. Monitor reserve adequacy on case files and initiate reserve increases and decreases as required. Handle claims in a manner that is consistent with corporate culture, policies, procedures, best practices, and in accordance with any statutory, regulatory, and ethics requirements. Responsible for making decisions regarding setting case reserves, settlement of claims within designated authority, and directing the TPA. Responsible for selecting and approving the use and payment of specific vendors that might be utilized within the context of handling a workers' compensation claim (e.g. medical providers, private investigators, vocational experts, etc.). Interact with department heads, Service Center Managers and leaders, TPA provider, and vendors, including attorneys, investigators, medical providers, etc. For this role, we require: a minimum of 5 years of claims handling experience with a High School Diploma; a minimum of 1 year of claims handling experience with a post-secondary degree; and a High School Diploma or GED. We prefer you to have 10 years of claims handling experience with a High School Diploma; 5 years of claims handling experience with a post-secondary degree; and an Associate or Bachelor's Degree. Must be a licensed adjuster with the ability to obtain licenses in other states where the Company has operations, as required. Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc Working with Southeastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, Southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At Southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing. Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.