Description:

ONLY US CITIZENS WITH ACTIVE SECRET CLEARANCE

Maintains operation of multi-user computer systems, including coordination of infrastructure and cloud responsibilities. Develops and designs core operating system builds. Responsible for coding, virtualization, and automation of systems. Sets up administrator and service accounts, maintains an active directory of users and system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Assesses and resolves user access problems related to security controls to minimize business impact and risk exposure. Identifies and evaluates vendor products and establishes vendor monitoring and tracking processes. Performs capacity planning and monitors/tunes systems. Recommends appropriate platforms for purchase, coordinates installation, and provides backup recovery. Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. Develops and monitors policies and standards for allocation related to the use of computing resources. May draft general IT communications to end-users including notifications of outages/downtimes. May serve as the primary liaison for mergers, acquisitions, and divesture activities as it relates to user access, network, security, and support.

The Enterprise Technology and Tools (ETT) Team provides resources to assist with compliance execution, reporting, and vulnerability-remediation activities. These services are offered across the Laboratory through the ISD Embedded System Administrator (ESA) Group. In addition, the ETT Team is responsible for the overall operation of monitoring tools. Such tools include SolarWinds, the Laboratory's IT service management (ITSM) tool (Footprints), and the Laboratory's central visibility tool—BigFix