Description:
MAJOR ACCOUNTABILITIES:
Provide timely support services to on-site and remote employees with technical problems and information technology issues.
Troubleshoot and resolve hardware, software, and networking issues (including cabling, patching and console support)
Understanding of Cloud-based solutions and helping to drive automation.
Assist in identifying and documenting resolution gaps within the Infrastructure Support
Support and maintain effective relationships with end users up to the executive level and Vendors/third-party providers
Work with the project team to test and develop systems, new and current
Drive Continuous Process improvement
Participates in special projects and other related duties, including lifting parts and packaging, as required
Understanding of Audio-Visual Technologies. (Microsoft Teams Rooms & Surface Hubs)
Understanding of MS Teams phones
Understanding of cloud technologies and virtual server environment
Skills:
Technical support, Active directory, Desktop, Support, Office 365, Troubleshooting, Customer service, Azure, Windows 10
Top Skills Details:
Technical support,Active directory,Desktop,Support,Office 365,Troubleshooting
Additional Skills & Qualifications:
REQUIREMENTS FOR SUCCESS:

Minimum of 5 years of experience in technical support, helpdesk, and network support position (cabling, DHCP and DNS understanding)
2 years of experience with Automation tools & patch management solutions
Administrating users, groups, & permissions in Azure/Entra AD.
Working as a contributor or as a manager of small to intermediate-size technology projects.
Industry-standard incident and change management processes
Troubleshooting & managing network equipment for a global organization
Working with 3rd party vendors and contractors
Ability to lift, bend, twist, and be exposed to heights via lifts and ladders
Highly preferred:
Expert support or team lead experience
Experience with:
Autopilot for device imaging
Apple, Microsoft, and Android devices
Mobile Device Management (JAMF, Intune & Workspace One)
Presenting and developing training materials to all levels of the organization
Developing and maintaining knowledge base articles
Understanding of Linux or Server environment
ITSM tools such as Fresh Service
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.