Job Summary

The Loan Specialist serves and supports existing and potential members with loan origination requests received through various inbound and online channels. Continually provide a prompt and professional member experience with an interactive, consultative, loan origination process that deepens member relationships and assist members in meeting their financial goals with the appropriate loan products and/or services.

Schedule: Monday-Friday from 8am-6pm and rotating Saturdays from 8am-2pm

Duties and Responsibilities

Provide support and service to existing and potential members who contact the credit union for lending through online applications and inbound calls, offering additional products and services.
• Demonstrate empathy for members and create a world class member experience.
• Ensures applications get processed, followed up on, and completed in a timely manner.
• Fully understands the credit union's lending products and services to assist members with their financial needs.
• Determine members' immediate needs and opportunities by engaging the member and strengthening member relationships, uncovering the unperceived needs of the member.
• Offer loan prospects based upon information from the credit bureau, conversation, or account information that deems worthy and beneficial to the member and the organization.
• Utilize lending guidelines to ensure offers or requests fall within a reasonable expectation of the policy.
• Hit metrics and goals through a combination of optimizing time, loan leads, and existing pipeline.
• Educate, explain, and offer ancillary products with each loan conversation being had with a member.
• Perform each financial transaction in an efficient and precise manner showing accuracy, detail, and completion.
• Ensure the member has a complete understanding of the terms, expectations, and details of any loan interaction to avoid confusion or misunderstandings.
• Review accounts for "red" flags such as: delinquencies, account holds, negative balances, memo warnings, etc. before approving, opening, disbursing any savings/loan proceeds.
• Follow all KYC/BSA policies and procedures.
• Support a team atmosphere in each interaction with peers, leadership, or external departments.

Education and Experience Requirements:

• Bachelor's degree or equivalent work experience.
• Three (3) or more years' experience in a financial institution or retail sales position.
• Proven sales results in a fast-paced environment with a multitude of responsibility.

Required Knowledge, Skills and Abilities:

• Knowledge of credit union products, services, policies, and procedures
• Convey the internal drive to be successful by approaching all goals with a "can do" demeanor.
• Ability to always exhibit a highly professional presence.
• Possess conflict resolution skills and appropriately escalate to leadership as needed.
• Able to work efficiently and effectively as an individual within a team environment.
• Strong communication skills both in writing and verbally.
• Ability to multitask within a fast paced, sales production, and demanding environment.
• Ability to maintain a high level of confidentiality.
• Willingness to flex and shift to the departmental needs based on unexpected events.
• Must be able to gain NMLS certification.

Preferred Knowledge, Skills and Abilities:

• Knowledge of engaging sales techniques.
• Ability to self-motivate and possess the drive to manage day to day activities with limited direction from leadership.
• Knowledge of spreadsheet software and ability to use word processing software.
• Understanding good, sound lending decisions with credit bureau experience.
• Understanding of consumer's daily banking requirements and needs.