Responsibilities:

 Training, developing, and counseling all front desk employees
 Completing work schedules for front desk department staff in a timely and effective manner
 Conducting regular staff meetings and promoting the QTR culture and the core ideology
 Communicating and is knowledgeable of guest satisfaction scores
 Operating within budgetary guidelines
 Promoting and encouraging team work at all times
 Making sound decisions and identifying problems and offering solutions
 Demonstrating knowledge of O&R and brand success plans
 Providing information to guests about hotel policies, services, and amenities
 Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)
 Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers
 Processing payments from guests and reviewing and balancing guest accounts
 Informing housekeeping department about room status/availability
 Listening and responding to guests’ requests and complaints
 Operating hotel switchboard
 Maintaining daily logs and balancing shift work and cash drawers
 Maintaining front desk department audit standards
 Monitoring and maintaining property security
 Responsible for purchasing, monitoring, and controlling store inventory

Join an AWARD Winning TEAM!!! www.qocnc.com/careers/ under Hospitality

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person