Job Description

We currently have an exciting opportunity for a Branch Sales (Counter) Associate in our Laurel, Maryland location.

Position : Full time, day shift opportunity with great benefit options

Sales Center Associates are responsible for delivering quality customer service while maintaining a store the is clean, safe, and stocked with the products our customers need.

Key Responsibilities :

• Always provides superior customer service through the daily execution of CE’s A6 Principles
• Listens and responds promptly, yet knowledgeable to all questions.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application and warranty information related to CE’s products.
• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of CE’s product offerings to customers.
• Solid understanding of current Marketing programs
• Ability to effectively communicate with diverse personalities and attitudes daily.
• Monitors inventory levels to ensure they are adequate to support sales and asks for special orders and other merchandise to support local market needs.
• Promote the sale of HVAC replacement components and aftermarket to products to our Deal Network and HVAC Contractors
• Ability to successfully upsell parts and components.
• Knowledge and awareness of replacement parts
• Ensures compliance with housekeeping standards to maintain cleanliness and organization of store and workstations.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, notating hazards, and correcting them.
• Adheres to all safety requirements relevant to one’s regular job duties.
• Other duties as assigned.

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full line of aftermarket parts, supplies, and accessories.

As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America.

CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. We strive to deliver the best products with best-in-class customer service.

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Last updated : 2024-06-06