5 Jobs in Laughlin, NV
Golden Nugget Las Vegas is Hiring a Call Center Agent Near Laughlin, NV
Responsibilities
- Answer all incoming calls in a friendly, energetic and efficient manner.
- Answer all incoming calls for all Golden Nugget properties.
- Provide guests with information concerning the hotel amenities and services.
- Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations
- Suggest relevant upsells and convert calls into reservations
- Effective in following and achieving department sales goals.
- Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.
- The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
- Exceptional Customer Service skills are essential for this position.
- Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
- Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM.
- A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
- Experience with LMS/AS-400 is required.
- Intermediate computer skills required, i.e. Web Browsing, Email, Typing
- MS Outlook, Excel and Word
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Job Summary
Full Time
$35k-45k (estimate)
05/24/2024
06/30/2024
ceocorcoran.com
Palm Beach, FL
<25
Related Companies
The job skills required for Call Center Agent include Customer Service, Communication Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
Similar Jobs
Popular Articles
