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Why Tropicana Is The Best Place To Work In Laughlin!
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SUMMARY: Oversee the daily operations of the Front Desk, Room Reservations, Bells/Valet and PBX to ensure that company standards and strategic objectives are being upheld. The Hotel Manager recommends and implements procedural changes, works closely with the Director of Hotel Operations and other respective Department Heads/Directors to achieve/exceed business, profit and customer service goals. The Hotel Manager will play a vital role in establishing guest satisfaction, revenue management, and team engagement initiatives. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
Responsible for the overall management, coordination and evaluation of Room Reservations, Front Desk, Bells, Valet and PBX. Responsibilities include supervising the delivery and measurement of guest service, interviewing and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; assist in planning budgets and controlling payroll costs.
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QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations. Regular attendance for scheduled work is required.
EDUCATION and/or EXPERIENCE **
High School Diploma required. Advanced education in hotel or hospitality preferred.
3 years of Front Desk experience in a similar hotel or casino environment, with at least 1 year of Front Desk Management experience.
CERTIFICATES, LICENSES, REGISTRATIONS **
Must be able to obtain and maintain Nevada Gaming Card.
LANGUAGE SKILLS **
Must be able to effectively communicate in English, both verbally and in writing.
MATHEMATICAL SKILLS **
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
COMPUTER SKILLS
Proficiency in LMS. Working knowledge of Microsoft Office (Word, Excel, Outlook).
OTHER SKILLS
Excellent Customer Service skills.
Ability to lead and mentor a team.
Interpersonal skills to effective deal with all business contacts.
Professional appearance and calm demeanor during peak or heavy volume situations.
Location: Laughlin, Nevada 89029
Job Type: Full-time
Full Time
$76k-110k (estimate)
04/26/2024
05/14/2024
www.tropicanax.com
Laughlin, Nevada
1,000 - 3,000
Connor Lennon
$10M - $50M
The job skills required for Hotel Operations Manager include Planning, Guest Service, Customer Service, Housekeeping, Front Office, Revenue Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Operations Manager. Select any job title you are interested in and start to search job requirements.