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JOB TITLE: Case Manager, CHAP (Comprehensive Housing Assistance Program)
The successful candidate for the Housing Case Manager position will need experience and knowledge to assist individuals who are experiencing homelessness or who are housing insecure to obtain and maintain permanent housing. Necessary skills include active listening, strong interpersonal and communication skills, creative thinking, patience and problems solving.
Basic Functions:
To provide housing location or relocation support, budget counseling and case management to clients referred to the program. All referrals come from Lancaster General Health, who contracts with Tenfold to provide these services:
Essential Functions:
1. Provide mediation and advocacy with landlords on client’s behalf to develop a workable plan to obtain and maintain housing.
2. Assist clients in identifying and utilizing available housing assistance programs.
3. Develop a comprehensive case plan with clients. This shall include detailed short term and long term goals that meet the client’s needs and establish a path toward self sufficiency. Plans are created during the first or second interaction and updated regularly while the client is in the program.
4. Establish and encourage adherence to a personal budget and case management plan through frequent pro-active housing and budget counseling sessions.
5. Create and maintain consistent communication channels, both verbal and written, between several parties i.e. tenant, landlord, debtors and creditors
6. Maintain consistent and frequent communication with referring clinic staff, including attendance at meetings with clinic staff.
7. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
8. Apply knowledge of residential lease contracts to educate individuals of their rights and responsibilities.
9. Provide direct case management, home visits and follow up services to each client to ensure long term housing stability, prevention of homelessness, and further progress towards self-sufficiency. Assist participants to create goals for long term self-sufficiency.
10. Maintain accurate and current case notes and files for each client
11. Maintain client confidentiality at all times.
12. Transport clients as deemed necessary within Tenfold’s safety protocols. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies.
13. Assist in the preparation of any required reporting as instructed by the Program Manager or Program Director
14. A commitment to Tenfold’s Core Values: Empowerment; Innovation; Integrity; Diversity, Equity & Inclusion; Teamwork
Other Functions:
1. Complete data entry in HMIS system
2. Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
3. Assume other responsibilities as assigned.
Minimum Knowledge, Skills and Abilities:
· Minimum Education Requirements: 2-year post-secondary education required. Bachelor’s degree in human services preferred.
· One year of relevant experience required.
· Ability to speak, read and write English and Spanish required.
· Excellent communication skills especially listening, mediation and writing skills.
· Strong organizational skills with ability to meet a demanding workload.
· Detail oriented to complete requirements of files and contract compliance.
· Commitment to the Housing First Philosophy
· Basic knowledge of tenant’s rights and responsibilities case management best practices
· Concentrated record keeping, budgeting and mathematical skills.
· Demonstrated knowledge of county social service agencies and community programs
· Experience with computer and proficiency with Microsoft Office suite.
· A commitment to empowering others to solve their own problems.
· A conviction about the capacity of people to grow and change.
· Establish trusting relationships with persons served to help them gain skills and confidence.
· The ability to work collaboratively with other personnel and/or service providers.
· Valid driver’s license and legal vehicle that is registered, inspected and insured.
· Willingness to travel throughout Lancaster city and county.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Work Location: In person
Full Time
Business Services
$57k-71k (estimate)
05/08/2024
09/03/2024
tenfold.com
ARLINGTON, TX
50 - 100
2015
WILLIAM ROGERS
$10M - $50M
Business Services
How many times have you called into a business and quickly become frustrated? Providing your account number over and over again. Long silences while the rep looks up basic information. Its an everyday stressor thats outdated and unnecessary. Its also why we started Tenfold. Our software enables businesses to have better customer conversations. When you talk to a company using Tenfold, the rep has all your relevant information right in front of them, in one place. The important details about you are no longer hidden from the person trying to serve you. Best of all, it works in real-time and beh ...
ind the scenes. Our mission is to put bad customer service out of business, on the phone or wherever it may hide.
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The job skills required for Housing Case Manager include Social Work, Case Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Housing Case Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Housing Case Manager. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Housing Case Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Housing Case Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Housing Case Manager jobs
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Step 3: View the best colleges and universities for Housing Case Manager.