The incumbent will work closely with the Housing Manager to oversee the property and related duties. Experience in housing management a plus. Requires 2-3 years of experience in social service delivery with senior citizens; strong community relation skills and ability to relate to people of all ages essential.

SUPERVISION:

Received: Works under the direct supervision of the Housing Manager and general supervision of the Housing Director.

Exercised : None.

RATE: $19.11 (Experience will be considered)

JOB RESPONSIBILITIES:

• Assist housing manager with the day to day activities of operating housing facility- i.e., annual re-certifications, apartment inspections, and wait list.
• Responsible for having adequate knowledge of HUD Handbook 4350.3 rules and regulations.
• Collect rents, issues receipts, make deposits, and runs necessary reports at the request of the Housing Manager.
• Responsible for maintaining effective client relations.
• Responsible for supportive service coordination for residents as needed. All information pertaining to residents and their families should remain confidential at all times.
• Will be responsible for conducting orientations for new move-ins.
• Responsible for Effective Communications, including the ability to works as part of a team.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• Strong writing, organizational skills and working knowledge of computer essential, must be proficient at utilizing rental software program.
• Knowledge of accounting procedures.
• Ability to properly follow and apply Professional Boundaries.
• Demonstrated working knowledge of supportive services and other resources for senior citizens.
• Ability to advocate, problem solve, and help residents to maintain their independent lifestyles.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s Degree. Experience may be considered in lieu of education.
• Two/three years of experience in social service delivery with senior citizens.
• Strong customer service skills, experience in property management and Boston Post rental software a plus.

PREFERRED EXPERIENCE:

• Must have Microsoft Excel skills and be proficient with Microsoft Office.
• Sensitivity to the needs of the elderly and individuals from diverse social, cultural and economic backgrounds.
• Knowledge of local/regional housing and social service resources.
• Certified Occupancy Specialist Certification (COS) within first year of employment.
• Experience with property maintenance is a plus. "SOUTHERN NH SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER"