ABOUT JVS SOCAL & WORKFORCE DEVELOPMENT
Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency, providing job training, career services, mentoring and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves 40,000 to 50,000 clients annually at over 20 locations throughout Southern California. Join us in helping change lives together!
Our organization provides a range of support services to Veterans to help them build successful careers. We offer professional career coaching, skills assessments to identify transferable skills, training in high-growth industries such as IT and cybersecurity, and job placement assistance. Our networking groups, workshops, and events help the community connect with potential employers and other professionals in their field.
Our Antelope Valley (AJCC) team is looking for an Administrative Assistant to perform Receptionist duties as well as providing support to the County Workforce Development programs.
Requirements

• Will answer the phones as well as meet, greets and informs clients as they enter the building.
• Provides Center information regarding all services including accessibility, referrals, and processes. Conducts weekly virtual orientations for programs and track attendance of clients.
• To engage with clients through phone, email and texts, writing case notes, and scanning and uploading documents. Provide support to Intake Specialist with scheduling appointments.
• May facilitate individual and group intake enrollment and information sessions for job seekers on a regular schedule at the center and coordinate offsite and specialty intake sessions for events.
• Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the forms being completed, how they are used and why we use them.
• Will develop a broad base of understanding of the different programs and be able to answer questions, respond to customer inquiries, and reach out to customers who do not have complete information for enrollment.

The successful applicant will have a passion to work and connect with the community.
Other requirements include:

• Track enrollments and reports information to colleagues and management. Review eligibility documentation and verify information prior to entering it.
• Will utilize various databases (CALJOBS, MS office, Excel, SharePoint, etc.) to enroll participants into applicable programs.
• Must be able to provide reports and communicate performance. Responsible for the timely submission, tracking and data entry of new customer information. Other support duties as assigned in that there will be significant cross training for other tasks.
• Assist with retention and follow-up services. Outreach to targeted populations such as CalWORKs youth, Rapid Response clients, and any of the programs that need additional support.
• Will oversee Welcome Team that consists of supervising youth interns.
• Coordinates office events, conference room scheduling, and ensuring customers and staff are abiding by office procedures such as checking customers into the VOS Greeter, ensuring Customer Service Satisfaction survey is completed upon leaving the building, and adhering to COVID-19 safety procedures.
• Maintains inventory of office supplies and work equipment; submits request for toner, office supplies, and request for any IT maintenance or repairs to Management.

Education/Certification/Licensure:
High School diploma and able to pass Microsoft Office at a high competency level. Must type at 50 wpm. Learn new applications with ease.
Preferred AA in Business, career counseling, WIOA/Salesforce experience.
PHYSICAL DEMANDS
While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. Travel to employer and client work sites is frequent. May be required to work some evenings and an occasional weekend day. Requires traveling to various business and other work sites as well. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.