Hello,

Hope you are doing well!

Position: Application Support consultant

Location: Lake Mary ,FL (Hybrid)

Type : FTE

Job Description

Skills :

• L2 Support program
• Domain
• Production Support
• Technology
• Unix, PL/SQL
• Other Skills
• App Dynamics, Splunk

Job Description

• Senior technical lead to provide L2 production support for critical shared services platforms.
• Individual will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.
• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Monitors changes to applications and their operating environment.
• Analyzes any complex issues.
• Recommends technical solutions on application problems.
• Reviews and develops updates of contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Leads MIM calls for issue resolution.

Thanks & Regards

Ritika Srivastava