ABI is looking for a clerical savvy person seeking an entry level position, if this describes you then our Clerical Support Specialist role onsite in our Lake Mary, FL office. is the job for you!

Your responsibilites will be to establish rapport and ongoing communication to ensure accuracy and timeliness of all processes which affect the completion of a client's order.

This role is a full time positon, ONSITE, with a standard work schedule Monday-Friday, (standard hours) with some overtime on an as-needed basis. We are setting up interviews with flexible interview times and we are hiring immediately.

Open and distribute incoming correspondence to the appropriate person or department.
• Process and research returned correspondence.
• Establish and maintain communication with departments to determine time constraints on special instruction orders.
• Update facility database as new information is received.
• Route work orders to appropriate departments in a timely manner, as defined by office procedure
• Issue payment for incoming invoices for records
• Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received)
• Enter viewable and non-viewable updates into the ABI computer system to document all conversations with custodians, all progress of orders, and all tracking of orders. (documented due diligence)
• Provide quality control for all incoming records when matching to a work order. (i.e. record subject identifying information and type of records requested vs. what was received
• Assist with clerical duties such as mail/fax or e-mail when needed
• Assist in preparation of documentation for scanning
• Status all completed work to delivery shelf or to mail
• Sort and package all deliveries.

• High school graduate and/or GED equivalent. Some college desirable but not required.
• Prior work experience in an office setting preferably in a medical, legal, or an insurance claims office.
• Proficiency at typing; preferred level of at least 45 wpm.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good telephone etiquette, written, interpersonal and organizational skills.
• Bilingual Spanish/English speaking a plus.

WHO WE ARE:

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans