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SUMMARY: Customer Experience (CX) Lead
We’re in need of an experienced Customer Service Lead to provide excellent customer service and inspire outstanding service throughout the organization.
The CX Lead's role is to meet the customer's needs to ensure customer loyalty and satisfaction. The CX Lead is responsible for bridging the gap between customers and the brand to ensure that the touch points across the customers’ journey are engaging, efficient and effective.
Your primary goal will be to keep the department running in an effective, productive, and profitable manner; and to increase customer satisfaction, loyalty and retention.
KNOWLEDGE, SKILLS, & ABILITIES THAT YOU BRING
KREATR is a Web3 ecosystem empowering creatives to earn from selling their unique works, all secured on blockchain technology. On Kreatr artists can authenticate, promote, and most importantly earn from selling physical NFTs of their work. Our team is on a mission to connect the world's creators with the world's collectors to build sustainable economic and social value. We envision a world where the creator economy becomes the main economy.
Kreatr officially launched at SxSW in 2022 in partnership with Known Gallery; hosting an epic launch event where we commissioned TWO live mural paintings by VIZIE and RIME MSK as well as featured art by the likes of SABER, Daniel Russo, Estevan Oriol, and many more.
INCLUSIVITY STATEMENT: We make hiring decisions based on your experience, skills and passion. If you’re stoked to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disability status.
*This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
Full Time
$68k-90k (estimate)
01/12/2023
07/02/2024
kreatr.co
Irvine, CA
The job skills required for Customer Experience (CX) Lead include Customer Service, Communication Skills, Logistics, Customer Communications, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience (CX) Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience (CX) Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience (CX) Lead positions, which can be used as a reference in future career path planning. As a Customer Experience (CX) Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience (CX) Lead. You can explore the career advancement for a Customer Experience (CX) Lead below and select your interested title to get hiring information.