Description

Are you down with eCommerce and retail fulfillment? We’re on the search for Production Supervisors for our Tennessee Distribution Center.

Our Internet Fulfillment Supervisors play a critical part in the online order fulfillment and continued fandom of our customers.

Our Retail Supervisors play a critical role in making sure our stores have everything they need to keep our customers coming back for more.

You’ll be responsible for overseeing an assigned area. Daily operations include putaway, order-filling, unit sorter, stock moves or inventory control tasks, order-packing, shipping, put-to-light, unit sorter, receiving, and the usual distribution center tasks.

This position reports to an Operations Manager of Fulfillment or Retail Fulfillment.

WHAT YOU'LL DO

• Supervise development and performance of 20 associates, including daily operational procedures
• Conduct training classes and provide instruction for associates
• Handle all customer service-related issues and e-mails in a timely and efficient manner
• Plan, coordinate, and assist with the daily operational workflow to achieve maximum productivity
• Monitor process accuracy as compared to established goals and coach / recognize associates accordingly
• Supervise the reconciliation of cycle counts as well as semi-annual physical inventories
• Understand and manage all safety procedures and ensure safe work practices are followed and maintained
• Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day-to-day work plan
• Conduct Observations daily to provide coaching and feedback to associates
• Makes adjustments as needed to meet deadlines & performs other job duties as required

WHAT YOU'LL NEED

• High school diploma or GED equivalent required, college degree preferred.
• At least 2 years experience in a fulfillment center or warehouse / distribution center supervising 20 people.
• Previous experience and knowledge of working with multiple small parcel carriers.
• Experience working with various Warehouse Management Systems. Manhattan, Red Prairie, Telenet).
• Ability to lead and develop people in a team environment.
• Solid knowledge in Excel, Microsoft Word, Outlook, and a computerized warehouse management system.
• Familiarity with LEAN production work methods.
• Illustrates a dedication to meeting the requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• High communication skills including the ability to work in a team environment, give honest, direct feedback, and be a solid verbal and written communicator.

Last updated : 2024-05-29