This position is responsible for developing, analyzing, designing, and supporting AS/400 application systems that facilitate the business processes. The individual will perform problem analysis, provide effective communication to end-users and the IT team, and respond to help calls. They will also be involved in developing technical documentation, conducting departmental training, and ensuring compliance with company policies and regulations. Collaborating with business customers, aligning tasks with department metrics and goals, and maintaining application documentation are key objectives. The role requires expertise in AS/400 platform and Synon programming language, along with strong communication and problem-solving skills. Experience in business systems analysis and support, as well as familiarity with manufacturing, sales, and financial processes, is preferred. The position may involve 24/7 support on a rotational basis.