Research Analyst

Fahe brings people, organizations, and resources together to build homes, communities, and a thriving Appalachia. Join our growing team. Working with our Network of 50 nonprofits across the Appalachian portion of Kentucky, Tennessee, West Virginia, Virginia, Alabama, and Maryland, we use our expertise in finance, collaboration, innovation, advocacy, and communication to achieve a more prosperous Appalachian region. With a focus on leadership, housing, education, health and social services, and economic opportunity, Fahe empowers the people and communities of Appalachia with the resources, opportunities, and tools needed to build a better life. Our strength in numbers creates positive change in one of the poorest and most difficult regions of the country to serve. Since our inception in 1980, the Fahe Network has served 687,183 people, made $1.05 billion in direct investments, and achieved a total cumulative financial impact of over $1.6 billion dollars in Appalachia.

Job Summary:

The Research Analyst has a knack for seeing when things don’t quite make sense, thrives on solving puzzles and sharing results, and is a natural team player. The position will identify and compile data to provide actionable insights and inform organizational priorities. Candidates should possess strengths in task completion and time management as well as a sensitivity to the people behind a process. The position will drive a culture of learning at Fahe by collaborating with data producing departments to support quality assurance and developing tools using data visualization software such as Tableau, R, and Excel (among others) to share analysis of the information with colleagues throughout the organization, from mortgage processors to the executive leadership team, as well as funders, media, and advocacy audiences. Key areas of partnership are IT, Lines of Business, Membership, Investments, and Advocacy. The person in this position will play a vital role in increasing our understanding of the cumulative impact of investments in the region through the Membership. The position reports to the Vice President of Research.

Essential Duties and Functions:

• Represents Fahe in the most positive manner to existing and prospective colleagues, Members, supporters (funders, investors, and research partners), and other stakeholders within and beyond the region.
• Exercise discretion and independent judgment in all project work with special regard to strategic vision of the organization, organizational priorities, and goals.
• Uphold the strict confidentiality of personally identifiable information.
• Implement and inform workplans to collect information in a timely, accurate, and reliable manner.
• Share findings from reports, analysis, and contribute to the development of policies, manuals and trainings to improve upon organizational weaknesses.
• Fluently use corporate platforms (Teams, Salesforce, Tableau Cloud, etc.) to inform and manage a system to guide multiple Fahe actors in the strategic improvement of our data and business analytics practices.
• Use software such as Tableau, R, and others as needed, both independently and in collaboration with members of the Research team and other key stakeholders (IT, etc.)
• Communicate with colleagues, Members, and participates in all company meetings as assigned.
• Maintains complete documentation of work products and processes.

Requirements for this position include:

• Attention to detail, accuracy and efficiency
• Strong organizational skills
• Ability to work independently and collaboratively while managing multiple tasks.
• Ability to retain and adapt within a consistently changing environment
• Strong data analysis or business intelligence skills.
• Knowledge and proficiency working with MS Office applications, R (preferred), Tableau (strongly preferred), ArcGIS (optional), Salesforce (preferred), and ability to quickly understand new products, such as those used by particular departments.
• Excellent customer service approach.

Preferred Education and Experience:

• Bachelors in Related Field required, or certifications in Tableau, data management, and related tasks may be substituted for a Bachelor’s degree.
• 1-3 Years' Experience in a related field, education substituted for up to 2 years’ professional experience.

For the past eight years, our staff nominated Fahe as one of the top 100 Best Places to Work in Kentucky. Fahe is an Equal Opportunity Employer seeking applicants who can bring diverse viewpoints, experience, talents, and culture to promote our organization’s mission of building the American Dream. We offer a diverse work environment with competitive salaries and excellent benefits. Visit www.fahe.org to learn more about Fahe.

NOTICE: Qualified candidates may submit their application through the Fahe HR portal. Upon submitting your application, please provide an example of your own work in a dashboard, data visualization, or data analysis project you can share. You can do so by including the portfolio sample in your cover letter submission.