• Excellent Customer Service
• Assist with answering phones
• Is knowledgeable of community resources to which Educators can be referred for additional services and support
• Stay current with child care regulations and best practices for caregiving
• Maintain accurate and positive communications with Educators and prospective Educators
• Provide training and technical support to Educators
• Enter Income Eligibility & Enrollment Forms for all Childcare Centers & Daycare Homes, within a 24-hour period, once received in office
• Communicate with Educators regarding children in pending and/or expired statuses in a timely and continual manner to ensure maximized reimbursements each month.
• Communicate with Educators regarding children activated with the lowest reimbursement rate due to incomplete paperwork in a timely and continual manner to ensure maximized reimbursements each month.
• Update Educator Information in Customer Relationship Management Software (CRMS) as updated files (Applications, Licenses, etc.) are received
• Scan all Educator documents into Archive Document Center on ODB CACFP TeamSite
• Prepare and send renewal packets on a monthly basis to ensure files are kept up to date
• Assist newly enrolled Educators with ODB, State & Federal CACFP regulations & requirements to ensure success on the food program.
• Log communications with Educators in Educator Notes section of TeamSite and share with appropriate team members as needed
• Communicate with Field Representatives regarding changes to Educator’s file and/or Educator needs weekly for upcoming Monitoring Review Visits
• Participate in bi-monthly Case Manager check-in meetings to discuss procedure reminders/changes, past claims problems/accomplishments, prepare for upcoming tasks, share ideas, etc.
• May be asked to assist efforts with processing monthly claims to ensure Educators receive maximized reimbursement, as needed
• May be asked to assist in ODB CACFP statewide Educator trainings a minimum of two times per year
• May be asked to attend agency and community events that include child care participants
• Participates in ODB CACFP annual conference preparation
• Performs these responsibilities with the understanding that responsibilities and tasks may be modified or expanded over time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Knoxville, TN 37915 (Required)

Ability to Relocate:

• Knoxville, TN 37915: Relocate before starting work (Required)

Work Location: In person