11 Jobs in King of Prussia, PA
Pyramid Healthcare is Hiring a Remote Admissions Coordinator (Remote)
- Answer all calls through appropriate call queues
- Resolve all questions from callers and/or route call to appropriate site/department
- Complete all documentation in EMR and marketing systems related to calls
- Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
- Schedule new and returning patients appropriately in EMR system
- Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
- Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
- Maintain performance as related to KPIs and performance/quality review measures
Required QualificationsEducation, Licensure, & Experience
- High School Diploma
- 1 Year Customer Service Experience Preferred
- 1 Year Healthcare Related Work Experience Preferred
- Strong communication skills, both written and verbal
- Ability to retain and recall knowledge as it relates to EMR and marketing applications, as well as behavioral health
- Exceptional interpersonal and rapport building skills – well developed listening skills, patience, and empathy
- Ability to manage time and organize work flow to ensure all call situations are handled efficiently and timely
- General knowledge of behavioral health overall and general needs of the public as it relates to mental health and substance use
- Ability to work autonomously and at times, under high stress situations related to psychiatric crisis calls
Work Environment This position is remote with the option to travel to corporate facilities and offices. The noise level at corporate
facilities and offices is usually moderately quiet & indoors. Incumbent may be exposed to virus, disease, and/or
infection from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric).
Pyramid CORE ValuesWe are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Job Summary
Full Time
Ambulatory Healthcare Services
$47k-69k (estimate)
04/19/2023
06/21/2024
pyramidhealthcarepa.com
EAST STROUDSBURG, PA
200 - 500
1999
JONATHAN WOLF
$50M - $200M
Ambulatory Healthcare Services
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About Pyramid Healthcare
Welcome to Pyramid Healthcare. A premier provider of high quality, behavioral health care founded in 1999 and headquartered in central Pennsylvania, we operate over 80 facilities across the Commonwealth, New Jersey, North Carolina, Maryland and Georgia and offer a full continuum of mental health, substance use and eating disorders treatment and recovery services for adults and teens. Our dedicated admissions representatives are available to schedule confidential assessments and admissions, recommend appropriate treatment options, assist with insurance verification and facilitate complimentary ...
transportation to and from our detoxification and inpatient program locations. Our facilities are accredited by CARF or The Joint Commission and staffed by licensed and qualified professionals.
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