Founded in 2011 and headquartered in Belding, Michigan, Flat River Group, LLC is a leading end-to-end ecommerce partner that works with vendors to take their businesses to the next level by accelerating ecommerce sales growth. We sell a variety of product categories as a 1st Party Seller, including toys, games, pet, sports & outdoor, home and patio, lawn & garden. Flat River Group has experienced incredible growth, and we now have four US-based distribution facilities.
Flat River Group is seeking an experienced and dynamic Operations Supervisor to lead and oversee various tasks and processes within our distribution center. This position is responsible for assisting operations managers and supervising teams within the distribution center. The ideal candidate will have excellent multitasking abilities, effective communication skills, strong servant leadership qualities, and a proactive approach to learning Flat River Group processes and procedures. Join our team and be part of a fast-paced and innovative ecommerce company that values its employees and fosters a collaborative, supportive work environment.
Responsibilities And Duties

• Operational Leadership: Lead and supervise teams engaged in order fulfillment, inventory management, receiving, and shipping to ensure smooth and efficient warehouse operations.
• Order Fulfillment: Oversee the accurate picking, packing, and shipping of customer orders, ensuring products are properly labeled and securely packaged for safe delivery.
• Inventory Management: Work closely with inventory control teams to optimize stock levels, conduct regular cycle counts, and maintain accurate inventory records.
• Warehouse Safety and Compliance: Enforce safety protocols and compliance with quality control guidelines and company policies to ensure a secure and compliant working environment.
• Process Optimization: Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions to increase efficiency and reduce operational costs.
• Team Development: Train, mentor, and support team members to enhance their skills and performance, fostering a culture of continuous improvement and professional growth.
• Equipment Maintenance: Regularly inspect and report any issues with warehouse equipment, such as forklifts, pallet jacks, and scanners, ensuring they are well-maintained and safe to operate.
• Collaborative Teamwork: Work closely with other department supervisors, support interdepartmental initiatives, and contribute to cross-functional projects aimed at optimizing warehouse operations.
• Communication and Reporting: Effectively communicate with internal teams, providing regular updates on warehouse performance and promptly addressing any issues or concerns with the department supervisor or operations manager. Maintain consistent communication with associates through regular interactions and pre-shift meetings.
• Cross-Functional Exposure: Gain an understanding of the functions of other departments, collaborating with them to streamline workflows and promote a cohesive working environment.
• One Team: Lead by example, fostering a team-oriented mindset where colleagues support each other and assist with related duties outside of their primary department when necessary.

Flat River Group Offers You…

• Competitive compensation package (salary commensurate with experience).
• Comprehensive benefit package including medical, dental and vision plans upon hire with flex/health spending account options.
• Company-paid group life insurance policy.
• Company-paid short-term disability insurance.
• Generous paid maternity leave.
• Unlimited paid time off.
• Paid holidays.
• 401(k) with Company match, immediately vested upon hire.
• A challenging yet rewarding career with opportunities for growth within the organization.

Required Skills And Abilities

• Must be able to lift up to 50 pounds without assistance repeatedly.
• Must be able to lift 50-75 pounds without assistance occasionally.
• Must be able to stand and/or walk for 8-10 hours for 5-6 days/week.*
• Ability to regularly bend, twist, stoop, and reach.
• Ability to work in a fast-paced environment and manage multiple tasks under tight deadlines.
• Servant leadership and team management skills, driving the completion of tasks and fostering a collaborative work environment.
• Excellent communication skills, both within the department and interdepartmentally.
• Effective problem-solving and critical thinking abilities.
• General computer operating knowledge, including familiarity with FRG Portal, WMS system, and Microsoft Office.
• Capability to assign tasks, delegate responsibilities, and follow up with team members.
• Strong organizational skills with the ability to multitask effectively.
• Must be able to achieve successful forklift training and certification after hire into the position.

Education And Experience

• High school diploma or equivalent required.
• Previous experience in fast-paced, high-volume organization in a team lead or supervisory role required (2 years).
• Previous forklift operator experience preferred.