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Job Title: Product Support Engineer
Location: Seattle
Salary: $90,000 plus benefits
About Redwood Outdoors:
Redwood Outdoors is one of the fastest-growing health and wellness brands in the US, recognized as being USA's #1 Sauna and Cold Plunge company.
We have appeared in Forbes, Sports Illustrated, Men's Journal, GQ, Architectural Digest, and many other magazines.
Overview:
Redwood Outdoors is seeking a passionate and dedicated Product Support Engineer to join our team. As a Product Support Engineer, you will be the subject matter expert on all of Redwood Outdoors’ products. You will play a crucial role in ensuring the satisfaction and success of our customers by providing technical support, troubleshooting assistance, and product expertise to our customer service/sales teams. You will work closely with our product development team and suppliers to continuously improve our products.
Responsibilities:
1. Be a subject matter expert for all products and act as a resource for the sales/customer service teams.
2. Troubleshoot product-related issues and provide timely solutions to ensure customer satisfaction.
3. Collect and analyze customer defect/performance data and collaborate with the product development team to identify opportunities for product improvement.
4. Develop and maintain product documentation, including user manuals, troubleshooting guides, assembly videos, and FAQs.
5. Conduct regular product training sessions for internal teams.
6. Gather customer feedback and insights to identify areas for product improvement and innovation.
7. Assist with product installations, repairs, and maintenance as needed.
8. Stay updated on industry trends, best practices, and technological advancements relevant to saunas, cold plunge tubs, and related products.
9. Work closely with cross-functional teams, including supply chain, customer service, sales, marketing, and operations, to support overall business objectives.
10. Track product changes from design to implementation and provide regular status updates to internal teams.
11. Be the point of communication with manufacturers when product issues need to be escalated to the manufacturer for assistance.
Other Job Requirements:
Qualifications:
Benefits:
Full Time
$74k-94k (estimate)
06/18/2024
07/05/2024
The following is the career advancement route for Product Support Engineer positions, which can be used as a reference in future career path planning. As a Product Support Engineer, it can be promoted into senior positions as an Industrial Engineering Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Engineer. You can explore the career advancement for a Product Support Engineer below and select your interested title to get hiring information.