2 Jobs in Keene, NH
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Medical Support Assistant (Advanced)
$113k-136k (estimate)
Full Time
1 Week Ago
U.S. Department of Veterans Affairs is Hiring a Medical Support Assistant (Advanced) Near Keene, NH
SummaryThese positions fall under various health care service lines within VA White River Junction Health Care System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
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Duties
These positions serve as a Medical Support Assistant (Advanced) at VA White River Junction Health Care System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:
Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Authorized
Remote: Not Authorized
Telework/Virtual: Not Authorized
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Notifications:
RequirementsConditions of Employment
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital.
AndDemonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
The full performance level of this vacancy is GS-06.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may at times be exposed to stressful situations with Veterans.
Education
Substitution of Education: There is no educational substitution for the GS-06 level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
White River Junction VA Medical Center
215 North Main St.
White River Jct., VT 05009
US
Learn more about this agency
Help
Duties
These positions serve as a Medical Support Assistant (Advanced) at VA White River Junction Health Care System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to:
- Supports clinics regarding clinic profile management.
- Collects and updates insurance information from Veterans, family members and other eligible patients.
- Prepares correspondence and memos as needed.
- Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- Follows procedures regarding Community Care referrals.
- Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
- Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
Work Schedule: Monday through Friday, day shift hours, To Be Determined
Compressed/Flexible: Not Authorized
Remote: Not Authorized
Telework/Virtual: Not Authorized
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Notifications:
- THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 06/28/2024. The initial cut-off date for referral of eligible applications will be on or about April 29, 2024 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.
- There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
- These positions are AFGE Bargaining Unit positions.
- Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
- Due to a critical staffing shortage, 38 U.S.C. 7412 waives the requirement to apply Veterans' preference for this job announcement.
- Applicants may be referred over for consideration prior to the close date of this announcement.
RequirementsConditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education or Experience: One year above high school; OR Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
- Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements for the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of this standard.(3) If an employee was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital.
AndDemonstrated Knowledge, Skills, and Abilities (KSA): In addition to the experience above, the candidate must demonstrate all of the following KSAs:
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
The full performance level of this vacancy is GS-06.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may at times be exposed to stressful situations with Veterans.
Education
Substitution of Education: There is no educational substitution for the GS-06 level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Read more
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
White River Junction VA Medical Center
215 North Main St.
White River Jct., VT 05009
US
Job Summary
JOB TYPE
Full Time
SALARY
$113k-136k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
06/24/2024
WEBSITE
ceomoph.org
HEADQUARTERS
Zephyrhills, FL
SIZE
<25
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The job skills required for Medical Support Assistant (Advanced) include Customer Service, Scheduling, Patient Flow, Direct Patient Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Support Assistant (Advanced). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Support Assistant (Advanced). Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Medical Support Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Medical Support Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Medical Support Assistant job description and responsibilities
Calling on advanced medical terminology and health care process knowledge, they collaborate with a range of providers, carry out tasks to ensure patient flow and provide Veteran care support.
03/06/2022: Tuscaloosa, AL
As a result, medical support assistants will be needed to help care for patients.
03/27/2022: Portland, OR
They provide vital support to medical professionals, ensuring that they can focus on treating patients while also handling administrative tasks.
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They keep patients' medical records up to date and record a variety of medical data.
02/05/2022: Albany, NY
Review patient medical records for accuracy prior to scheduling appointments, use various office automation programs to complete forms for patient files.
02/15/2022: Columbus, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Medical Support Assistant jobs
Some employers hire entry-level medical support assistants with only a high school diploma or GED certificate.
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A successful medical support assistant should have excellent administrative and data entry skills.
03/13/2022: Salt Lake City, UT
Medical support assistants will need to adapt their skillset to meet the needs of patients.
02/18/2022: Anchorage, AK
Administrative experience and basic knowledge of medical terminology would keep you ahead in this role.
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All medical assistants should know how to keep equipment sterile and to maintain a strong practice of doing so.
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Step 3: View the best colleges and universities for Medical Support Assistant.
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