Description

Job Title: IT Technical Support Specialist

Company Overview: We are a leading third-party logistics (3PL) company committed to providing 
comprehensive logistics solutions to businesses across diverse industries. Our dedication to excellence 
and customer satisfaction drives us to deliver innovative and reliable logistics services tailored to our 
clients' needs.

Position Overview: We are seeking a skilled and customer-oriented IT Technical Support Specialist to join 
our team. The IT Technical Support Specialist will be responsible for providing technical assistance and 
support to end-users, troubleshooting hardware and software issues, and ensuring the smooth 
operation of our IT systems.

Responsibilities:
• Provide first-line technical support and assistance to end-users via phone, email, or in person, 
troubleshooting hardware, software, and network-related issues to resolution.
• Diagnose and resolve technical problems, including system errors, software malfunctions, and 
network connectivity issues, using troubleshooting techniques and diagnostic tools.
• Install, configure, and maintain desktop computers, laptops, printers, and other hardware 
peripherals, ensuring proper functionality and adherence to company standards.
• Install, update, and troubleshoot software applications, including operating systems, productivity 
suites, and specialized business software, to ensure compatibility and optimal performance.
• Assist with user account management tasks, including creating, modifying, and deleting user 
accounts, resetting passwords, and managing access permissions in accordance with company 
policies.
• Provide training and technical guidance to end-users on the use of hardware, software, and IT 
systems, promoting best practices and efficient utilization of resources.
• Document and maintain accurate records of support incidents, including troubleshooting steps, 
solutions provided, and escalation procedures, using ticketing systems or other tracking tools.
• Collaborate with internal IT teams and external vendors to escalate and resolve complex 
technical issues and coordinate system upgrades or maintenance activities as needed.
• Stay informed of industry trends, emerging technologies, and best practices in IT support to 
continuously improve technical knowledge and service delivery.

Qualifications

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field preferred; 
relevant certifications such as CompTIA A , CompTIA Network , or Microsoft Certified Desktop 
Support Technician (MCDST) a plus.
• Minimum of 2 years of experience in technical support or IT helpdesk roles, with demonstrated 
expertise in diagnosing and resolving hardware, software, and network issues.
• Strong knowledge of desktop operating systems (Windows, macOS), productivity software 
(Microsoft Office, Google Workspace), and common business applications.
• Familiarity with basic networking concepts, protocols, and troubleshooting techniques, including 
TCP/IP, DNS, DHCP, and VPN.
• Excellent communication and interpersonal skills, with the ability to effectively communicate 
technical information to non-technical users and provide superior customer service.
• Strong problem-solving abilities and attention to detail, with a focus on identifying root causes 
and implementing effective solutions in a timely manner.
• Ability to work independently and collaboratively in a fast-paced environment, prioritize tasks, 
and manage multiple priorities effectively.
• Commitment to continuous learning and professional development, with a passion for staying 
updated on new technologies and industry trends