Job Responsibilities:

• Answer telephone, research parts, and process orders.
• Maintain cleanliness of the parts department.
• Manage parts inventory.
• Account for department profit and loss.
• Monitor and communicate order status to customer, including all backorders.
• Communicate with branch and factory to expedite orders when necessary.
• Resolve any customer issues, problems, or complaints to satisfy the customer.
• Ensure accurate and timely ordering from vendors and invoicing to customers.
• Support and assist the Service Department, Territory Managers, and Sales Manager.
• Follow company policies and procedures.
• Take ownership and responsibility for offsite parts inventory consignment.
• Place orders with branch and other outside chosen vendors.
• Process, file, and maintain invoices and bills of lading for incoming parts.
• Runs and operates forklift on a regular basis.
• Perform all other duties as assigned.

Job Requirements:

• Great interpersonal skills – at all times display honestly, ethics, and integrity.
• Be self-managed and self-motivated.
• Ability to cope with pressure, multiple projects, and frequent interruptions.
• Proficient computer skills with Microsoft Office including Outlook, Excel, and Word.
• Strong verbal and written communication skills.
• Understanding of and adherence to confidentiality.
• Follow all safety rules and guidelines.
• Present a professional image in personal appearance, dress, and preparation.

Working Conditions: Hours will be 8:00 a.m. – 4:30 p.m., Monday through Friday plus overtime as required. This is an hourly, non-exempt position.

Benefits:

• Uniquely Mid-Iowa: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment

Mid-Iowa is proud to be an Equal Opportunity Employer