3 Jobs in Jersey, NJ
Encodle Link is Hiring a Call Center Representative Near Jersey, NJ
Job Opportunity: Call Center Representative at Encodle Link
About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers.
Position: Call Center Representative
Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include:
- Handling inbound and outbound calls in a professional and courteous manner.
- Providing product information and resolving customer inquiries and issues.
- Processing orders, returns, and exchanges accurately and efficiently.
- Documenting all customer interactions and maintaining detailed records.
- Collaborating with team members to ensure timely resolution of customer concerns.
- Adhering to company policies and procedures at all times.
Qualifications: To excel in this role, you should possess:
- Previous experience in a customer service or call center environment preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and other call center tools.
- Ability to multitask and work effectively in a fast-paced environment.
- A positive attitude and a passion for delivering outstanding customer service.
Benefits: We offer a comprehensive benefits package, including:
- Competitive salary range: $3400 - $3980 per month.
- Full-time position, Monday to Friday, 8 hours per day.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
- Health insurance and retirement benefits.
Location: New Jersey, NJ
If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients!
Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Job Summary
Full Time
$49k-63k (estimate)
03/11/2024
07/11/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Written Communication, Time Management, Active Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Step 3: View the best colleges and universities for Call Center Representative.
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