At Baked by Melissa, our customers mean everything to us! We aren’t just selling cupcakes; we’re selling an experience that leaves our customers feeling happy. Every employee contributes to our customers’ experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover. As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience. You are the first point of contact and maintain the highest level of positive energy!

What You’ll Do:

• Provide outstanding customer service in alignment with Baked by Melissa’s SWEET experience (Smile, Welcome, Educate, Ensure, Thank).
• Welcome customers with a sincere greeting and a smile.
• Spark genuine and informative conversations with everyone who walks through our doors.
• Serve customers by assisting them in selecting Baked by Melissa’s bite size treats.
• Thorough understanding of Baked by Melissa’s products, delicious ingredients, and in-store promotions.
• Responsible for handling all cash and credit card transactions within the store and utilizing a Point of Sale (POS) system.
• Complete opening/closing checklists including inventory counts.
• Meet and exceed sale goals by engaging with customers, suggestive selling, sharing product knowledge and providing a SWEET experience
• Assist with inventory, including but not limited, to receiving and stocking merchandise.
• Respond to customers’ questions and concerns with a sense of urgency.
• Alert management of potential security issues.
• Other duties as assigned

Qualifications

• High School diploma or GED required
• 18 years of age or older
• Availability to work retail hours including weekends