Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.

Job Summary:

The Patient Services Specialist is dedicated to the Center’s mission to provide health care to all people without prejudice, in a caring manner, regardless of their ability to pay. The vision of SFACHN is to be the leader in providing quality services and programs which meet or exceed the expectations of our patients. The values of the Center are transparency, empathy, quality, and value.

A Patient Services Specialist [PSS] focus is to provide the utmost highest quality of customer service care by interacting with patients, patient’s families, community partners, and fellow coworkers whether on phone or in person, to meet the need of our patients and the goals of MyCHN. Each PSS will demonstrate through their work ethics to be a self-motivated learner, with a positive attitude, sense of optimism, ownership, and commitment to their position.

Duties and Responsibilities:

• Provides high level of customer service while maintain patient confidentially and adhere to SFACHN policy’s when releasing protected health information [PHI] throughout all interactions with patients, patient’s families, community partners, and fellow co-workers
• Staying informed of all P&P of SFACHN within scope of work to appropriately answer calls and accurately document all communications with the caller in the appropriate area and route messages to correct recipient. While conducting oneself with professional phone etiquette
• Assist to resolve minor patient concerns by using critical thinking and problem-solving skills; then routing the higher concerns to the appropriate management
• Maintain a set knowledge of the OpenFQ [EHR system] to properly schedule to all clinical providers for all locations as set by CMO to ensure proper scheduling. Completes prior and day of confirmations, review accounts to provide patient with all pertinent information prior to their appointment
• Reviewing established patient charts to ensure all documents [i.e. ID, consent, and demographic] forms are present and up-to-date. Review with the patient of all the information which is being collected on the registration forms [i.e. patient portal, permissions, and etc.]
• Prepare to discuss with patient any co-payments, co-insurance, and/or deductibles which need to be collected prior to patient being seen
• Reconcile cash drawer with OpenEMR reports. Ensure cash and credit card receipts are prepared and ready for transfer to the accounting department by end of shift

Required Skills/Abilities:·

• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes
• Ability to communicate clearly and effectively
• Ability to work with people of all socioeconomic levels
• Strong team player with a focus on collaboration
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to handle multiple projects simultaneously
• Consumer advocate for quality health care and services

Preferred Skills/Abilities:

• Bilingual ability in Spanish

Required Education and Experience:

• High school diploma or GED equivalent

Preferred Education and Experience:

• Clerical or front office experience in a medical or dental facility

Supervision Responsibilities:

• None

Physical Requirements

• Occasionally required to sit
• Frequently required to talk and stand
• Frequently required to utilize hand and finger dexterity
• The employee must occasionally lift and/or move up to 50 pounds
• Specific frequently vision abilities required by this job include: Close vision, Color vision, Peripheral vision, Depth perception , and Ability to adjust focus

Work Environment:

• BLOODBORNE PATHOGENS EXPOSURE LEVEL: 1 (HIGH)
• Noise Level:Moderate

"Putting Our Heart into Your Care"
MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.