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Lavish Home Decor
Jackson, MS | Full Time
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Customer support
$48k-64k (estimate)
Full Time 4 Days Ago
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Lavish Home Decor is Hiring a Customer support Near Jackson, MS

At Lavish Home Décor we believe that yourhome should be a reflection of your personality which is why weoffer a wide range of luxury home furnishings.

From sleek andmodern pieces to timeless classics we have something to suit everytaste.

As an authorized dealer of HunterDouglas window coverings we can help control home light with style.Our range includes everything from elegant drapes to practicalblinds all variety of fabrics textures and colors.

But we're more than just a furniture store. Ourteam of experienced interior designers is always on hand to helpclients bring their vision to life.

Whether they're lookingto refresh a single room or redesign entire home we can guide youthrough the process from initial concept to finalinstallation.

Responsibilities :

  • Work with customers salesreps and sales management over the phone and email.
  • Handle incoming calls and emails from customersaddressing their queries providing product information andresolving issues promptly.
  • Strongorganizational and time management abilities with the capacity tohandle multiple tasks and prioritize effectively.
  • Work with our technical support and collection personnelto expedite orders and resolve customer problems.
  • Process purchase orders and order restock ofinventory.
  • Ensure timely and accurate orderprocessing.
  • Maintain relationships gatherfeedback and follow up with customers to ensure customersatisfaction.
  • Answer pricing and productinquiries.
  • Execute contract maintenance andinform customers of pricing contract changes
  • Other duties as assigned

Requirements :

  • Excellent telephone skills and the ability to handlemultiple daily telephone calls in a positive manner
  • Microsoft Office including; Word Excel and Outlookpreferred.
  • Great follow up skills excellentverbal and written communication skills
  • Ability to write legibly with correct spelling grammarand punctuation
  • Selfstarter.
  • Effective working in teams to achieve thedepartment's objectives
  • Ability toanalyze situations and resolve problems (i.e. consolidate shipmentsfrom various suppliers and ensure documentation for export iscorrect)

Benefits :

  • $25 $45an hour
  • Medical Dental and Visionofferings
  • Weekly Direct Deposit
  • Paid Holidays and Personal Time Off
  • 401(k) with match
  • Voluntary Life andAD&D Short / Long Term Disability plus other voluntarycoverages
  • PrePaid Legal and EmployeeAssistance Programs
  • Last updated : 2024-05-26

Job Summary

JOB TYPE

Full Time

SALARY

$48k-64k (estimate)

POST DATE

05/27/2024

EXPIRATION DATE

08/26/2024

WEBSITE

lavishhomedecor.com

HEADQUARTERS

San Juan Capistrano, CA

SIZE

<25

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The following is the career advancement route for Customer support positions, which can be used as a reference in future career path planning. As a Customer support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support. You can explore the career advancement for a Customer support below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support job description and responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

02/24/2022: Chico, CA

Identify customer needs and help customers use specific features

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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

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Update our internal databases with information about technical issues and useful discussions with customers

01/19/2022: Queens Village, NY

Monitor customer complaints on social media and reach out to provide assistance

03/12/2022: Idaho Falls, ID

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support jobs

Foster effective problem solving.

01/19/2022: Worcester, MA

Communicate clearly with customers.

01/16/2022: Ogden, UT

Give credence to customer complaints.

01/21/2022: Somerset, NJ

Avoid helping customers at breakneck speeds.

03/21/2022: Green Bay, WI

Know how to close a conversation.

02/22/2022: Columbus, OH

Step 3: View the best colleges and universities for Customer Support.

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