1 Job in Ithaca, NY
Apogee is Hiring a Network Technician Near Ithaca, NY
We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.
Field Service Representatives are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. You'll do all this onsite interacting daily with our customers, which means you'll need to have a professional attitude and appearance. You'll report directly to a regional supervisor.
You'll be a full-time worker, located at on campus at Ithaca College.
The hourly rate for this position is $20-$30/hour, depending on experience.
Here's your job:
- Providing exceptional service to customers
- Working with Apogee to address end-user and network escalations
- Working with Apogee to coordinate client activities (e.g. move-in)
- Responding to emergency outages promptly
- Monitoring, investigating and retiring equipment alarms
- Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks)
- Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
- Tracking and updating escalation tickets
- Working with Apogee on customer install activities as needed
- Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
- Generating reports as required
- Attending training events as required
- Other documentation and administrative duties as requested
Deeply ingrained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project.
Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.
Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.
Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume you're wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).
Requirements
- Experience with commercial-grade networking equipment
- Experience with fiber and copper-based, PON, DSLAMS, RF via coax, and QAM
- Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts
- Certifications such as Net , CCENT, CCNA, CWTS
- Experience with Cable TV "headend" equipment
- Associate's Degree in a technical field with 2 years' experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
On-call Environment. This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window.
Driving and Criminal Background. We take the safety of our team and our customers very seriously. You must have and maintain a valid driver's license. You must also pass a criminal background check to work on any of our customer's properties.
Travel. You will have to travel occasionally for training, projects, and other campuses to assist another department. All travel costs are covered by Apogee.
BenefitsOur employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave
Accommodation:
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.
Job Summary
Full Time
Wholesale
$70k-91k (estimate)
05/30/2024
11/17/2024
apogee.us
AUSTIN, TX
50 - 100
1998
DEBORAH JAN HORTON
$10M - $50M
Wholesale
Related Companies
About Apogee
As higher educations largest provider of managed technology services, Apogee helps colleges and universities transition to and excel in todays digital era. Its comprehensive Managed Campus Suite includes ResNet services that connect the campus to enhance learning outcomes, video that transforms the way students learn, and new digital engagement technologies that captivate students. Partnering with Apogee enables schools to derive greater return on their IT investments and increases student satisfaction while achieving budget stability and predictability. Find out why nine out of 10 schools tha ...
t choose to outsource ResNet and video choose to partner with Apogee at apogee.us.
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The job skills required for Network Technician include Networking, Technical Support, Customer Support, Help Desk, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Network Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Network Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Network Technician positions, which can be used as a reference in future career path planning. As a Network Technician, it can be promoted into senior positions as a Network Control Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Network Technician. You can explore the career advancement for a Network Technician below and select your interested title to get hiring information.
If you are interested in becoming a Network Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Network Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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