Job Title: Client Service Associate

Company: Luminate Wealth Management & Insurance Services | Northwestern Mutual Orange County

Job Description:

Our firm is one of the largest practices within Northwestern Mutual. We are proud to manage over $1.5 billion in client assets and work with some of southern California’s most successful and influential families and businesses. We provide comprehensive financial planning and wealth management, requiring a high level of intellectual capital and an unwavering commitment to the clients who have trusted us.

What you will bring to the firm:

You have a relentless drive to learn and grow as part of a high performing financial planning team. You have a passion for helping clients achieve their goals and are constantly looking for ways to add value, provide better service, and build a deeper relationship.

What you will do:

• Generate and process paperwork for account opening, asset movement, and account maintenance.
• Facilitate underwriting and onboarding for new insurance clients.
• Support Private Wealth Advisors and Plan Analysts with client servicing requests.
• Work directly with clients to answer questions on their investment portfolios and insurance policies.
• Collaborate with other team members to work towards quarterly goals to help improve and refine firm operations.

EXPERIENCE:

• A strong background in high touch client service.
• Experience helping customers or clients navigate paperwork in a complex and regulated environment.
• At least two years of transferrable work experience.
• Preference for: previous experience with insurance operations (underwriting and case management, policy service requests, etc…)
• Preference for: previous experience with retail investment operations (account opening, asset movement, account maintenance, etc…)

SKILLS & COMPETENCIES:

• Process oriented and attentive to detail.
• Problem solves to navigate complex client situations.
• Is curious and has a habit of acting on it to learn independently.
• Takes full ownership to ensure task completion and strong follow up.
• Strong organization to effectively manage and prioritize tasks delegated from multiple team members.
• Strong ability to communicate across a variety of mediums including in person, email, phone, and asynchronous communication such as documenting client files.
• Preference for: working knowledge of the U.S. tax system and how it applies to different types of accounts and transactions.
• Preference for: licensed with FINRA series 7 and 63/65, and/or California life insurance license.

What we offer:

• We have an exciting and clear vision for growth, driven by strong firm culture and collaboration with other exceptional professionals
• We believe in your potential, so we invest in a comprehensive mentorship program to accelerate your professional development
• You need to relax, so we offer generous vacation days and the flexibility to take them when you need them – with a team to support you so you come back refreshed and not overwhelmed
• Your wellness is important, and we support you with comprehensive medical, dental, vision, and long-term disability coverage in addition to our on-site gym and complimentary yoga instruction
• Cheat days happen too, so we have a fully stocked snack station with espresso bar and sparkling water
• We are financial planners, and we support your financial plan with a 401(k) and profit-sharing contribution.

Compensation: $60,000-$80,000 (depending on experience)

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-site gym
• Paid time off
• Vision insurance

Compensation package:

• Profit sharing

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Irvine, CA 92612 (Preferred)

Ability to Relocate:

• Irvine, CA 92612: Relocate before starting work (Required)

Work Location: In person