Description

Position at Prismatik

Essential Functions :

• Evaluates event(s) to determine if it qualifies as a complaint.
• Assesses complaint information provided, gather any missing information for complainant file, and escalates complaint to appropriate parties as needed.
• Manages customer relationship and expectations during course of complaint investigation and resolution process.
• Reviews potential reportable events to determine if regulatory filings are required.
• Ensures compliance with all federal and international regulations applicable to manufactured medical devices.
• Maintains and completes complaint files for all customer complaints according to procedures.
• Maintains awareness of new products and government regulations and requirements.
• Documents and completes complaints in timely manner.
• Prepares and submits final customer correspondence as required.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience :

• Bachelor’s degree in science, engineering, or equivalent relevant experience preferred.
• Minimum two (2) years of experience within regulatory affairs or medical device reporting.
• Medical device experience preferred.
• Understanding and interpretation of domestic and international complaint handling and reporting requirements required.

Pay : $25-$30 / hr

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology.

We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world.

If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits : Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical / wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at recruitment@glidewelldental.

com. Please indicate the specifics of the assistance needed.

Note to Current employees : Please apply through Employee Transfer Application to complete the transfer request form.

Last updated : 2024-05-22