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AJW Group is a globally recognized leader in the supply, exchange, repair, and lease of commercial aircraft spare parts. As we continue to expand our operations and serve an increasingly diverse client base, we are seeking a Support Engineer to join our team.
As companies become increasingly digitised, the day-to-day activity of the business cannot occur without people being enabled through IT, whether it be the AJW ERP (Quantum), email, or other key applications. Support engineers are required to resolve service requests and issues, many of which require an on-site presence.
Responsibilities:
Perform incident and problem management and service request fulfilment:
Escalate tickets that cannot be solved to the 2nd line team:
Ensure all users have a computer desktop/laptop/Mobile device to access company
systems and complete their job responsibilities. This will be achieved through:
What's in it for you?
Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.
๐ Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.
๐ป This role may be eligible for hybrid working after 3-month probation (2 days WFH).
๐ง๐ค๐ง Inclusive recruitment process; let us know about any reasonable adjustments needed.
๐ AJW Group promotes diversity and equal opportunities.
๐ DBS background check may be required for successful candidates.
See for yourself what it's like to work at AJW Group:
AJW Group is an equal opportunities employer to provide a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVโs and will not be responsible for any fees related to unsolicited CVs.
Full Time
$70k-93k (estimate)
05/31/2024
06/23/2024
The job skills required for Support Engineer include Troubleshooting, Customer Service, Verbal Communication, Operating System, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer positions, which can be used as a reference in future career path planning. As a Support Engineer, it can be promoted into senior positions as a Specifications Writer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer. You can explore the career advancement for a Support Engineer below and select your interested title to get hiring information.