Overview: A Network Administrator is expected to have strong interpersonal skills and the ability to relate to individuals at all levels of an organization. Vertilocity's Management expects that a Network Administrator will ensure the client is confident in Vertilocity's ability to successfully complete an engagement and provide consultative input to assist clientele in meeting their business objectives.
This role requires strong leadership qualities. An individual must be self-directed and self-motivated. A Network Administrator requires the experience and skillset to evaluate, support, and improve a client's technology environment. These efforts are performed as a team in which the Network Administrator directs, prioritizes, and manages to Verticity's standards and objectives.
In order to perform at a high standard, learning new skills and technologies is required. Vertilocity expects that a Network Administrator will stay up to date on the solutions being introduced, whether they be an all-encompassing solution or third-party add-ons. Training and self-learning should happen together. Although training and self-improvement are independent undertakings for each individual, they should be communicated and coordinated with Management. The continuous improvement of skills is an evaluation factor for a Network Administrator.
A Network Administrator will sometimes be on-site working at the client's location, and the ability to travel to the client is required (mostly local). A Network Administrator should gain certification in any solution in which Vertilocity is presenting to our clientele.
This role calls for solid writing skills and organization. Time should be accurately entered, and the written details outlining the time entry should be clear and justify the effort in terms of time entered.
Responsibilities: Provide oversight and support for assigned client accounts.
Ensure consistent implementation of deployed technologies and Vertilocity standards.
Coordinate efforts with assigned support personnel to ensure timely response to end-user and automated tickets
Continuously maintain client technical documentation to ensure accurate licensing counts for various software.
Work with Project Engineers to define the scope for identified projects.
Assist with scheduling
Maintain client user contact information and ensure each supported individual's information is current and accurate. Define accurate configurations for firewalls, wireless solutions, switches, servers, as well desktop/pcs for future use for each supported client Make disaster recovery solutions are functioning as configured and remediate issues as they are presented Ensure a proactive work schedule for each assigned client to lesson reactionary support issues Track all time and expenses associated with job responsibilities Work with sales team to prepare deliverables for Quarterly Business Review
Participate in status calls as needed with clients
Identify and communicate opportunities within assigned clients
Handle escalated tickets
Reports to: COO
Qualifications: Demonstrated ability to solve problems and quickly learn new technology Responsible, professional, and motivated 5-7 years experience Information Technology experience Experience with PSA and RMM tools Experience in Switching, Routing, and Firewalls
Experience with Fortinet Technologies will be considered first Experience with Cisco or SonicWALL is a plus Certifications Switching/Routing/Firewall technologies are a plus Must have experience in the establishment of static and software-based VPNs Microsoft Server Network Microsoft Azure Platform Must understand and have experience with Domain Services Experience and concept understanding of AD, DNS, and DHCP Remote Desktop Services and Azure Virtual Desktop experience is a plus MCSA or MSCE is a plus Establishing Platform and Network Services Creation of Server Environment Experience in connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management) Certification a Plus Education: Associates degree or higher or Relevant Military training Type: Fulltime
BenefitsOpen PTO Medical Dental Vision 401k
Salary: Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
About Vertilocity: Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially. As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity. Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation. Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses’ initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive. We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993. We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services. But more than just a provider of services we are a solver of problems. When we go home at night, we know we’ve made something good happen for our clients. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for.Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support. As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK’s traditional values of providing exceptional client service and building long-term client relationships to the world of technology.