Is this you??? Excellent problem solver, Excellent project leader, Strong collaborator with team members and other teams, Strong communicator, documenter, and presenter at multiple levels, Continuous self-learner, subject matter expert for Microsoft 365

You have:

• Bachelor’s degree in Computer Science, Information Technology, or significant relevant experience

• 5 years of experience, preferably in a large financial services enterprise

• Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102

• Expert-level experience with Microsoft 365:

o Required: Administration, Outlook, Exchange Online, Exchange Server, Teams, SharePoint Online, Power Automate, OneDrive, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics.

o Desired: Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure.

• Intermediate-level experience with Proofpoint E-mail Protection – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response.

• Knowledge of other complimentary collaboration applications such as: Zoom, Hearsay Relate, Poppulo, Monday, BitTitan MigrationWiz, ShareGate, SharePoint Framework development.

• Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.

• Knowledge of Project Management, preferably using SAFe, Jira, and Confluence. Proven ability to complete projects reliably and with quality.

• Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM).

• Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure.

You will:

• Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required.

• Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on AI, Automation, Application Integration, and Security/Compliance.