Description

Are you passionate about enhancing service quality for individuals with disabilities? Aspire is seeking an experienced Director of Quality and Compliance to lead our quality enhancement and compliance efforts. In this role, you will develop and direct our quality strategies, manage licensure and accreditation processes, and ensure adherence to state and federal regulations. Your expertise will drive continuous improvement, safeguard privacy, and enhance the effectiveness of our services.

If you are a strategic thinker with a dedication to excellence, apply today and help us empower individuals with disabilities through exceptional service quality and compliance.

 We Offer:

• Salary $75,000 per year
• Sign-on bonus of $3,000 (Paid out in two installments) 
• Referral bonuses 
• Retirement plan with matching contributions 
• Health and insurance benefits 
• Paid time off benefits 
• And more! (see benefits list below) 

Position Summary:

The Director of Quality and Compliance designs and directs the quality enhancement strategy for Aspire services for people with disabilities. This is accomplished through the design and implementation of a quality enhancement plan, ongoing monitoring and testing of systems and practices, event review, improvement plan management, data analysis and reporting, and management of service-related technologies.

Position Responsibilities:

Design, maintain, and direct the Quality Enhancement strategy

• Complete applications for licensure and accreditation of programs
• Coordinate accreditation reviews, regulatory reviews, and corresponding corrective action/ performance improvement plans
• Assure program policies and procedures are maintained and reflect applicable rules, regulations, and best practice standards.
• Keep abreast of applicable state and federal rules and regulations, accreditation standards and best practices. Provide guidance and serve as a resource for program leadership.
• Serve as Aspire’s Privacy/Compliance Officer – providing training and guidance for privacy practices, reviewing, and responding to privacy breaches according to state and federal requirements
• Partners with management to ensure all quality needs are met.
• Monitor and test systems and practices for effective implementation and outcomes
• Review/analyze quality/safety events
• Manage quality data collection, analyze data, and report results; including but not limited to records review, environmental review, and program outcomes and satisfaction
• Create and manage corrective action/performance improvement plans
• Serve as the Department of Human Services Office of the Inspector General (DHS OIG) Liaison, coordinate reporting and investigation processes
• Serve as a Department of Human Services Critical Incident Reporting and Analysis System (DHS CIRAS) reporter
• Monitor and manage program committees for compliance and effectiveness
• Assemble and Chair the Quality Enhancement Committee
• Supervise direct report(s), responsible for overall performance and achieving targeted results

Manage technology solutions supporting the Program team.

• Manage and maintain program focused technologies including the Electronic Health Record and related systems
• Collaborate with other departments and systems to ensure compatibility.
• Manage implementation and training for new technology projects including expansion of existing products and addition of new products
• Monitor effective use/data quality of program technologies; provide management feedback
• Keep abreast of program focused technologies and best practices

This job description represents and overview of the position. Other duties will be assigned within the scope of the position.

Reporting to this Position: Associate Director of Quality

Requirements

Required Education & Experience:

• Bachelor’s degree in a social services or healthcare related field
• 3 years experience managing regulatory/compliance reviews
• 3 years progressive experience in program/quality management
• Experience with people who have developmental disabilities
• Experience conducting event review/analysis
• Experience writing policies and standard operating procedures
• Experience coordinating large, multi-team projects
• Experience collecting, analyzing, and reporting data

Additional Licensing/Certifications:

• Valid Driver’s License with good driving record.

Required Skills, Knowledge & Abilities:

• Effective oral and written communication skills; ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from families, employees, and the public.
• Ability to influence others through collaboration.
• Excellent computer skills including MS Office – Word, Excel (including formulas, graphs, and pivot tables), Power Point and Outlook
• Experience using Electronic Health Record and/or similar software
• Knowledge of the methods and practices of sound records management; ability to prepare and maintain records.
• Ability to read, analyze, and interpret general business periodicals, professional documents, technical procedures, and regulations.
• Familiarity with regulatory bodies and associated rules, regulations and standards including HIPAA, IL/WI DHS, DRS/DVR, CQL
• Ability to deal tactfully and courteously with employees at all levels, families, and the general public.

Preferred Education, Experience, Skills, Knowledge & Abilities:

• Master’s degree in a social services or healthcare related field
• 5 years experience managing regulatory/compliance reviews
• 5 years progressive experience in program/quality management
• Experience configuring and maintaining software programs; Therap experience at plus
• Quality related certification or education such as CHQP or Six Sigma (Services/Transactions focused)

Voted as one of the 101 Best and Brightest Companies to work for in Chicago!We know that Together, We’re Better!
Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to adults with developmental disabilities, their families, and the community. In 2019, we joined forces with NorthPointe Resources to be one of the most recognized and respected disability service providers across the Chicago metropolitan area, Lake County (Illinois), and southeastern Wisconsin areas.
Full-Time Benefits (regularly scheduled to work more than 37 1/2 hours per week)

• Health Insurance
• Benefit Time (Vacation, Sick, Personal)
• 13 Paid Holidays
• 403(B) Retirement Savings Plan with matching contribution
• Paid Parental Leave
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Voluntary Insurances available

Aspire’s priority is keeping our team members and participants healthy and safe. PPE is provided and regular cleaning and disinfecting regiments are followed to maintain a safe work and living environment. Hand sanitizer is available throughout our facilities.

Aspire is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Aspire is committed to providing access, equal opportunity, and reasonable accommodation for applicants with disabilities so that an applicant may complete the essential functions of a position. The essential functions of positions are outlined in a position’s job description. To request an accommodation or if you have a question regarding what the essential functions of a position are please contact the People Team at 708.632.5502.