Responsible for assisting with the supervisory duties of the Director of Revenue and Reservations and for booking reservations for the Spa at Old Edwards, Madison’s Restaurants, and tee times at Old Edwards Club and Glen Cove.

Requirements

• Politely and efficiently arrange and plan our guests upcoming visits.
• Take Reservations calls, setting the example for effective and efficient calls while providing warm service to callers.
• Maintain consistent communication channels with the Spa concierge, Food and Beverage Management, and the central reservations team.
• Provide excellent, professional, and consistent customer service.
• Audit online spa and Madison’s bookings
• Direct incoming phone calls to their proper destination
• Answer inhouse phone calls and aid other departments
• Kindly and efficiently answer and assist reservation agents
• Audit Spa/dining reservations for hotel arrivals
• Cover MOD shifts
• Handle guest complaints when the Director of Revenue and Reservations is unavailable
• Assist with in-house special event reservations, at the discretion of the Assistant Reservations Manager
• Arrange or suggest activities or dining in the Highlands Area
• Assist with special projects as assigned by the Director of Revenue and Reservations or Reservations Manager.
• Due to the nature of this position, confidentiality is required at all times.
• Other duties and responsibilities may be assigned at the discretion of the Director of Revenue and Reservations.

• Experience and Knowledge of the Policies, Procedures and Processes in Place for the Reservations Department, Spa, and Food and Beverage departments preferred
• Excellent Communication, Interpersonal, Time Management, Organizational, Problem Solving, Patience and Multi-Tasking Skills Required. Exceptional Thoroughness and Attention to Detail Required
• English, Second Language Helpful, Customer Service and Problem Resolution Oriented
• Basic mathematics
• Knowledge and Use in Microsoft Office Software Required, SMS Host Helpful, Navis Helpful
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several concrete variables in standardized situations
• The employee is regularly required to use hands and fingers to type, write, file, etc.
• The employee is frequently required to sit