Job Details
Job Location: Cortland - Highland Park, MI
Salary Range: Undisclosed
Description
Scope:

Responsible for the provision of services related to the agency's housing rehabilitation, conservation, weatherization and various construction and community development initiatives. Coordinates service in the interest of aiding clients to progress toward greater self-sufficiency.

Responsibilities:

Interviews clients to obtain information necessary to make eligibility determinations and conducts initial intake interviews and process clients for assistance and verifying documentation and paperwork.

Serve as the first point of contact for escalated issues and for clients requiring a higher degree of expertise or discretion to resolve their specific issues. Code and submit invoices to Accounting for payment.

Continuously monitor client and contractor files and data entry in accordance with agency and funding compliance requirements.

Provide, as needed, support to the program manager.

Train new employees and provide technical assistance to problems. Remain up-to-date regarding available services and better coordinate existing services in the interest of helping clients to meet social, physical, and economic needs.

Develop and maintain relationships with area service providers necessary to remain up-to-date in the knowledge of available services and to increase the services available to agency clients.

Work closely with agency staff to share information gathered regarding services available for low-income persons, the means through which to access those services, and contacts which may be helpful to ensure all agency clients are well served.

Provide, as needed, support to the Community Development Department leadership to further agency initiatives.

Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.

Perform work in a professional manner that upholds Wayne Metro's policies and procedures.

Other duties as assigned .

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.
Qualifications
Minimum Qualifications:

Bachelor's degree or a combination of education and experience which is similarly appropriate.

Experience in Human Services OR a combination of education and experience that is similarly equivalent.

Knowledge of various Wayne County community resources that aid low-income people to reach self-sufficiency.

Effective listening skills and professional communication skills, both orally and in written form.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals in a diverse community.

Demonstrate understanding of high-quality customer service.

Possess strong planning and organization skills with attention to detail.

Minimum Competencies:

Ability to adapt to different demands; negotiate stressful situations; and work independently with a minimum of supervision.

Ability to use sound judgment and initiative to analyze and resolve problems. Strong computer skills, including Microsoft Word, Excel, web-based technologies including Gmail, Google Apps, and internet navigation. Knowledge of and ability to use FACSPro preferred.

Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.

Ability to provide services for those persons facing economic, social, health, age, and educational barriers.

Ability to work independently or in a team environment (as deemed necessary). Perform work in a manner that upholds Wayne Metro policies and procedures.

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

Travel Requirements:

Ability to travel to various sites.

Work Hours: Work to be scheduled Monday through Friday with specific hours (and occasional Saturdays) to be determined by program needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.