An Optical Sales Associate will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs.

An Optical Sales Associate is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists.

They connect the patient needs to the good and services we offer.

Responsibilities :

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and / or contact lens orders in E360
• Assist with other Duties as the Office is Needed
• General office duties and cleaning to be assigned by manager
• Ensure all job Aids and Policies are followed
• Acknowledge patients in a friendly, approachable way that invites them into the office
• Maintain frame standards with cleaning, organization, full and well-presented areas
• Follow all protocols to keep Frame inventory accurate

Requirements :

• Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
• Basic computer skills
• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Favorable result on Background Check
• Must have own vehicle and be insured, licensed driver in current state of residence
• Must be at least 18 years of age

Preferred Knowledge / Skills / Abilities :

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

HIPPA : All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements :

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the office
• Ability to remain standing for long periods of time
• Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job,

Last updated : 2024-06-04