Customer Service Manager

We are seeking an experienced Customer Service Manager to oversee our daily operations. The ideal candidate is personable, well-organized, and possesses excellent communication skills. If you have a proven track record in customer service and possess the necessary qualifications, we encourage you to apply.

Nylene is a leader in the science of polymer performance. We specialize in developing custom engineering resins. With ISO-certified facilities, we consistently produce high-quality nylon polymers, copolymers, and compounds that cater to a wide range of markets worldwide. Our business is growing and we are seeking talented individuals to join our team.

Responsibilities:

• Customer Service:
• Manage customer expectations and deliver exceptional customer service.
• Respond to customer queries in a timely and effective manner, via phone or email.
• Troubleshoot problem situations as they arise to promote quality and customer satisfaction.
• Keep organization informed about customer complaints.
• Quality:
• Ensure all customer orders are entered into the Nylene IT system correctly.
• Ensure all invoices are promptly created with no errors.
• Order Tracking:
• Communicate with customers regarding the status of their orders.
• Document Management:
• Maintain a document management system for all customer sales orders.
• Supervision:
• Supervise subordinates (such as customer service reps).
• Collaboration and Issue Resolution:
• Collaborate with other managers (e.g., shipping, warehouse, scheduling, production, inventory) to optimize processes.
• Resolve order-related issues promptly.
• Reporting and Communication:
• Publish daily orders report.

Qualifications:

• Five years of prior experience as a customer service manager.
• Strong phone presence, and remarkable customer service skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Exemplary work ethic and takes pride in getting results.
• Experience with a manufacturing business is preferred.
• Ability to use software tools effectively for order tracking and management.
• Well-organized and capable of managing paperwork efficiently.
• Excellent communication skills to coordinate with various teams.
• Ability to supervise and lead a team.
• Quick resolution of order-related issues.

Other:

At our company, we offer competitive compensation packages, opportunities for career advancement, and a supportive work environment. If you are a skilled Customer Service Manager looking for an exciting opportunity to contribute to our team, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Benefits:

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Ability to Commute:

• Henderson, KY 42420 (Preferred)

Ability to Relocate:

• Henderson, KY 42420: Relocate before starting work (Required)

Work Location: In person