Summary:The Hospitality Manager will be responsible for directly overseeing the Bar and Barback teams to ensure that Cosm’s culture and established Pillars of Service are met. As the Hospitality Manager, they will be responsible for working with their team to deliver the best-in-class Shared Reality Fan Experience. Responsibilities:Recruit, train, and develop a bench of exceptional team members to deliver Cosm’s best-in-class fan experience.Oversee daily operations of the Service team, while partnering with other departments to provide a holistic, fan-centric Cosmworthy experience.Partner with the Cosm Academy team to develop and maintain all fan experience related SOP’s and policies and conduct regular audits to ensure compliance with our CosmWorthy Standards.Develop a holistic recognition program using the Cosm academy to reward the right behavior on a daily, weekly, monthly, and yearly basis.Responsible for weekly scheduling of Bar and barback teams with the ability to adapt to needs of the business and/or special events.Oversight of fan feedback programs while training teams how to action plan based on data.Partner with Purchasing Manager to facilitate weekly bar inventories.Take ownership of Seasonal Beverage program rollout across all venue bars.Coordinate the day of event collaboration with all other departments for multiple program turns within a specific day.Assist with handling the complaints or concerns from fans in relation to our Bar team.Must Lead daily through our Pillars of Service: Connected, Optimistic, Service Oriented and Memorable. Experience:3 years of attraction, restaurant, sports, hotel, or entertainment experience in a Management Role.Prior experience with Beverage Rollout programs a plus.Excellent communication, time management and organization skills. Ability to work on a team. Energy and enthusiasm. Availability to work varied shifts, including evenings, weekends, and holidays. Ability to stand and walk for long periods of time including maneuvering up and down stairs. The annualized base salary range for this position in California is $70,000 to $80,000. The base salary offered will factor in internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and relevant experience, among other factors.