There is currently an opening in the JPSO IT Division for a Helpdesk Support Technician. The work assignment is Monday – Friday, and the hours are between 8:00 A.M. to 4:30 P.M.

Job Description

Reporting to the IT Services Manager, the Helpdesk Support technician provides information and assistance to computer system users regarding the Jefferson Parish Sheriff's Office computer equipment and software.

Key Responsibilities

• Provide first line response for users requiring assistance with a variety of custom and proprietary software/applications
• Research, resolve, and respond to requests for application support by phone, email, and/or walk-ins, in a timely manner and in accordance with current standards
• Track issues from submission to resolution, updating the IT knowledge-base and communicating learnings with team members
• Escalate issues to the appropriate support teams as necessary
• Follow up on tickets and escalations, at pre-defined intervals, until resolved.
• Act as a liaison between users and technical escalation teams
• Coordinate, facilitate, and/or participate with the implementation of assorted software/applications

Preferred Skills

• Must possess excellent communication skills, both written and verbal
• Advanced knowledge of Microsoft Windows Operating Systems
• Advanced knowledge of Microsoft Office applications (i.e., Word, Excel, Outlook)
• Working knowledge of a range of diagnostic utilities
• Ability to conduct research into a wide range of computing issues as required
• Ability to absorb and retain information quickly
• Ability to work in a team environment with an aptitude for imparting knowledge to team
• Keen attention to detail
• Analytical and problem solving abilities
• Comprehensive understanding of computer hardware and software
• Ability to effectively prioritize and execute tasks
• Considerable ability to adapt and learn new technical concepts
• Considerable ability to learn new software with or without formal training
• Working knowledge of ARMMS and/or other law enforcement applications

Preferred Education/Certifications/Experience

• Previous working experience as IT Helpdesk support
• Associate’s degree or higher
• MOS Certifications or comparable IT certifications
• Any combination of education and experience that provides equivalent knowledge, skills, and abilities

Work Conditions:

• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
• Lifting equipment, such as laptops, computers, peripherals, etc

Anyone interested in this position may come in and apply in the JPSO Personnel Office. The deadline to apply is Friday, March 31, 2023, at 4:30 P.M. Any questions may be directed to IT_Jobs@jpso.com.

The salary range for this position is between $3,200 and $4,200 per month. The offered salary is commensurate with experience, i.e. experience, education, certifications, skills, training, etc.

Job Type: Full-time

Pay: $3,200.00 - $4,600.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person