FNB Investments is seeking a dynamic Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.

POSITION SUMMARY:

This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• Processes client financial transactions and financial advisor and branch office expenses and expense reports with a high level of organization and accuracy.
• Opens new client accounts and researches client and security information using internal databases and other technologies.
• Ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion for proper maintenance and to meet firm and industry requirements.
• Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
• Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
• May enter orders at the direction of the Financial Advisor.
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.
• Perform job duties in accordance with all appropriate laws and regulations to include BSA.

QUALIFICATIONS

Knowledge, Skills, and Abilities

Knowledge of

• Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry or willingness to learn how financial services/markets work
• Financial markets, products and industry regulations.

Skill in

• Client Relationship Management (CRM) software, or similar contact management software.
• Excel, including developing spreadsheets as needed.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)

Ability to

• Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment.
• Identify time sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast-paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.
• Deal with confidential matters.

PHYSICAL DEMANDS:

While performing the responsibilities of the job, the employee is required to speak English and hear. The employee spends 90% of the day sitting at a desk. Occasionally, the employee will stand and walk (10% of the day). The employee may be required to lift 5 pounds to perform their job.

EDUCATION and EXPERIENCE REQUIRED:

1 High School Diploma/Equivalent Required; bachelor’s degree preferred.

2 College level course work in secretarial and administrative office skills with 2 years’ experience in the financial services industry preferred.

3 Experience in Office 365.

Revised: 05/21/2024 Replaces: 09/10/2014