Position Title : Target Account Coordinator

Location : Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds.

Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

The Target Account Coordinator will manage requests and provides customer service, guidance, and semi-complex support for products and / or programs.

Investigates and resolves semi-complex problems and coordinates activities with other internal departments to meet customer needs.

You will make impact with the following responsibilities :

• Target Account Coordinator is expected to analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
• Expected to utilize CRM to enter, manage, and prioritize case load to attain established service level agreements (SLA).
• Serve as the primary contact for customer inquiries; including supporting price and availability, product support, change orders, returns, credits, etc.
• Develop lasting professional relationships within organization such as : plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers.
• Identify problems as they occur and take appropriate steps to solve or escalate them to management.
• Effectively use fundamental practices and procedures around the processing and management of change orders.
• Proactively work with customers to educate and train them on tools available via iMall and other sources.

You’ll win us over by having the following qualifications :

Basic Qualifications :

• Associate degree.
• 4 plus years of practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
• Must be eligible to work in the US with no sponsorship now or in the future.

Preferred Qualifications :

• Bachelor’s degree in related discipline is preferred.
• Prior experience with SAP or CRM systems.
• Strong analytical and problem-solving skills in identifying patterns and trends.
• Proficient with Office 365, TEAMS, Genesys, COMPASGO, SAP Order Management System, iMall, and Distributor Resource Center (DRC)
• Excellent verbal, written and organizational skills.
• Ability to work independently.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks :

Create a better #TomorrowWithUs

About Siemens :

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion :

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society.

Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

They are an integral part of our Business Conduct Guidelines and our corporate strategy.

LI-AB1

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Last updated : 2024-05-24